Meter based charging project

  • Project typeWater
  • Project scheduleNovember 2021 – July 2022
Meter reader checking water meter

The City is making important changes to how we calculate water access charges for ‘non-residential’ customers.

Project details

We will be making important and necessary changes to the water access charge for non-residential customers. Most customers will see a reduction in their charges due to this change. From 1 July 2022 the size of your water meter(s) will be used to calculate the fixed quarterly water access charge for your property.

Some customers will pay more for water access under the change, particularly customers with large meters and low usage. For these customers, we will provide the opportunity to:

  • reduce the size of your meter if a smaller meter is determined appropriate, resulting in a lower water access charge
  • disconnect a meter (and associated infrastructure) if it’s determined to be redundant.

In both instances, the determination must be based on a hydraulic assessment report.

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Benefits to customers

The City is working towards optimising our infrastructure so that it meets actual peak-demand. Having the correct meter size will ensure we are maintaining and developing a network that supports your needs.

We’ll be streamlining and simplifying our charging structure so it’s:

  • applied consistently across the City’s customers and aligned with other utilities
  • simpler to understand and easier to predict
  • representative of a fair and equitable charging approach.

Meter sizes and associated charges

A water meter in the ground

Your property meter size can be found on your water notice in the Water Meter Readings section, next to the meter number.

If you believe the meter size stated on your bill does not match the size of your actual meter, call us on 1300 GOLD COAST (1300 000 928) or email, make sure you have your bill and the details of your water meter ready.

A Customer Contact consultant can advise you of the meter number, where it’s located on your property, what the meter size is and how long it has been in place.

Water meters within the City are sized in the following increments and charges are based on quarterly access charges*.

Meter size Quarterly Access charge
20 mm $94.44 $73.63
25 mm $147.33 $73.63
40 mm $377.76 $294.50
50 mm $590.25 $460.16
100 mm $2,361.00 $1840.63
150 mm $5,312.25 $4,141.41
200 mm $9,444.00 $7,362.50
250 mm $14,756.25 $11,503.91
300 mm $21,249.00 $16,565.63

* A typical billing period (quarter) is around 92 days. Quarterly thresholds vary depending on the number of days in a meter reading period.

** Proposed rate from 1 July 2022 subject to City Budget adoption by Council.

What do I need to do?

You can choose to keep your current meter configuration and the associated charges will apply.

Or you can have your property assessed to determine if your meter can be downsized. A hydraulic report is required in all instances and must be completed by a hydraulic consultant that is either:

  • A QBCC licence holder with a licence class of hydraulic design
  • A RPEQ engineer

There are minimum requirements for the hydraulic assessment report.

Hydraulic assessment report minimum requirements(PDF, 66KB)

If you believe you have a single meter which includes a fire service, you may be able to apply for a combined service meter when downsizing or disconnecting isn’t possible.

Please follow the relevant processes below:

Commence the downsize or disconnect process

Step 1

  • Complete a self-assessment of your meter size and possible future charges to determine if you would like to take action

Step 2

Step 3

Step 4

  • You will be contacted by the City when meter work can proceed. You will need to engage an accredited plumber to install the new meter

Step 5

  • A City representative inspects the meter works, the old meter is recovered by the City and formal sign off completed

Commence the combined service meter process

Step 1

  • Complete a self-assessment of your meter size and possible future charges to determine if you would like to take action

Step 2

  • Engage hydraulic engineer for property assessment and provide minimum requirements document
  • The hydraulic engineer may require water supply plans of the property

Step 3

Step 4

  • The proposed meter size calculated by the hydraulic consultant will be entered in the system and you will be informed
  • The minimum size meter supported for a combined meter is 40 mm. If the proposed meter size is smaller than 40 mm, a combined meter size of 40 mm will be applied

Part of a Community Titles Scheme (CTS)?

There are two types of CTS where:

  1. water access charges are based on the master meter(s)
  2. water access charges are based on the submeter(s).

Properties within CTS type 1 will be impacted to varying degrees, dependant on their share of the total water access charge. The charge is based on an individual property’s share of the number and size of master meters servicing all properties in the CTS.

Properties within CTS type 2 will be impacted dependant on the size of their submeter(s).

If your property is part of a CTS you will need to speak with the body corporate to investigate options to reduce the impact of the change.

Where the body corporate is responsible for the meter, changes to the meter will be only considered when an application is submitted by the authorised representative of the body corporate. An individual owner cannot apply to downsize a meter.

For further information, please refer to the related information section or register your details.