Smart water meter solutions project

• Project typeWater
• Project scheduleJune 2020 to June 2027 commercial customers

We're converting thousands of existing water meters to smart water meters. Access to near real-time water-use data is becoming a reality for some Gold Coast non-residential water customers.

Project schedule

Commercial customers:

• Stage 1 June 2020 – June 2023
• Stage 2 July 2023 – June 2027

Residential customers not scheduled.

Project details

Smart water meter devices allow us and our customers to take a smarter approach to sustainable water management. The availability of near real-time data improves our ability to use and manage water more efficiently.

A smart water meter device is attached to existing water meters to collect, transmit and analyse water-usage data. Customers can access a secure digital customer portal to self-monitor and better manage their water use.

Schools water conservation program

Smart water meter technology is helping schools quickly identify leaks to save water and money. Helping schools keep track of their usage patterns and develop more sustainable irrigation schedules improves their overall water literacy.

Who can have a smart water meter device?

We're installing devices for non-residential customers during stage one, due to their high potential to save water.

When we install the meter there are no charges or maintenance required by customers. You will receive an information pack with details on how to access and interpret your data on the secure digital customer portal.

If a meter is damaged or vandalised, please contact us at ccwaterservlces@goldcoast.qld.gov.au to arrange a repair or replacement.

Benefits to customers

Smart water technology is being used across Australia and internationally with significant customer benefits, including:

• more control over water use
• better understanding of your water bill
• improved ability to identify and fix leaks fast, reducing water loss as well as associated costs.

Trust and privacy

We continue to manually read water meters every quarter so water consumption data can be verified and bills issued.

If you have any queries with the transmitted data, we can check the consumption against the manual readings.

Water data will be available to customers by a company contracted to the City of Gold Coast to provide you with secure access to the data. The data will not be shared with any other organisations unless we are required to do so by law.

We will provide project updates to all customers before and after the installation process. Customers can also receive ongoing reports, updates and alerts about their water usage data generated from the secure digital customer portal.

If you have further queries regarding this project please contact us at ccwaterservlces@goldcoast.qld.gov.au