Rates & water

Rating relief is available to assist those facing COVID-19 impacted household expenses, through payment extensions without interest penalties. We've relaxed the terms of our repayment arrangements until 31 January 2022. Please visit our Payment plans page to organise via our online form. We have also suspended new recovery action, for those without arrears or in a repayment agreement, until 31 January 2022.

Pay your rates or water bill

My rates bill

Find out when to expect your next rate bill, how to read your notice and what the charges cover.

My water bill

Find out when to expect your next water bill and how to read your water and sewerage rate notice. You can also view the current water and sewerage pricing information and what the charges on your notice cover.

Manage your rates & water bills online

Register or log in to My Account to manage your accounts online, including checking the balances of your accounts and getting a copy of your notices.

Payment plans

If you need help to manage payment of your rates and water bills, we can help you set up a payment plan.

Rates & water pensioner concessions

Find information on discounts and concessions available to eligible ratepayers, along with options to defer rate payments.

Nominate authorised representative

Let us know who you authorise us to discuss your rates and water accounts and other City services with.

Related information

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