You can view and manage your rates and water bills online using My Account. With My Account, you can:
- check your account balance
- change your contact details and address
- view copies of your rates and water bills
- set up or change a direct debit
- request a payment plan
- change an existing payment plan*
*To cancel an existing payment plan, please contact us.
If you haven't yet registered, visit My Account to find out more.
For information about how to get started and answers to frequently asked questions, including troubleshooting tips visit My Account help.
Make a payment
Pay your rates or water bill online by credit card through our secure payment gateway.
Pay rate notice Pay water bill
Note: Payments by credit card will incur a surcharge of 0.64%, however payments made with BPAY® from a credit card account will not attract a surcharge from Council.
Request a copy of your rates or water bill
Log into My Account to access copies of your rates and water bills.
Alternatively, you can complete our online form to request copies of your rates and water bills.
Get your rates & water bills by email
You will receive your rates and water bills by email if you register for My Account.
When you register for My Account:
- you will no longer receive your rates and water bills by post - the bills will be sent as PDFs to your registered email address (though you may receive a rates or water bill by post while we set up your email service)
- you will no longer receive hard copies of the inserts included with rates and water bills (such as the land categorisation notice) - you can view this information online.
If you do not wish to register for My Account, you can request to receive your rates and water bills by email using our online form.
Authorised agents can receive rates and water bills by email on behalf of the property owner.
To set up an authorised agent for your property, you will need to email us at email@example.com and provide the following information:
- notice number (found on the front of your bill)
- property address
- name of property owner
- signed letter of authority from the property owner
- agent's email address.
Transfer funds between accounts
You can transfer funds between your City of Gold Coast accounts if the account you're transferring from is in credit.
Request a transfer of funds between your rates and water accounts only.
Request a transfer of funds between any account other than rates and water.
Missing or incorrect payments
If you believe you made a payment that is not showing in your account or is not showing correctly, you can ask us to check the problem.
Having the following information will assist with locating your missing payment:
- reference number used to make the payment
- receipt number
- amount paid
- date payment was made.
Complete our online form.
Get your rates & water bills through BPAY View®
You can receive your rates and water bills through internet banking using BPAY View®. Once you are registered for BPAY View®, you will be able to view, download and pay your rates and water bills within your internet banking website.
To use BPAY View®, you will need to be registered for internet banking with your financial institution.
Log on to your internet banking website, locate the BPAY View® section and follow the steps to add or register a new BPAY View® biller.
How to ensure you receive our emails
When you register for My Account, we will send you an email acknowledgement.
Please check this acknowledgement arrives in your inbox.
You are responsible for ensuring you receive your emailed rates and water bills. We take no responsibility for non-payment of rates and water bills that have been emailed to you.
If you can't find your confirmation email or your emailed rates and water bills:
If you need more information about how to add our email addresses to your safe sender list, visit the help page of your email service provider.