My Account
You can view and manage your rates and water bills online using My
Account. With My Account, you can:
- check your account balance
- change your contact details and address
- view copies of your rates and water bills
- set up or change a direct debit
- request a payment plan
- change an existing payment plan.
Log in or register
For troubleshooting tips, visit My Account help.
Make a payment
Pay your rates or water bill online by credit card through our secure payment gateway.
Pay rate notice Pay water bill
Note: Payments by card may incur a surcharge of 0.68%, however payments made with BPAY®
from a credit card account will not attract a surcharge from Council.
Get your rates and water bills by email
Paper notice fee: From 1 January 2026, a charge of $2.50 applies to each rates and water
bill issued by mail. Sign up for My Account to receive your notices by email.
When you register for My Account:
- you will no longer receive your rates and water bills by post – the bills will be sent as PDFs to
your registered email address (though you may receive a rates or water bill by post while we set up your
email service)
- you will no longer receive hard copies of the inserts included with rates and water bills (such as the
Rating Category Statement) – you can view this information online.
If you are already a My Account user and are re‑registering in the new My Account portal:
- This will not apply if you have previously selected mail as your preferred communication method.
- After registering, you will need to log in to your My Account and update your communication method to email delivery.
How to update your communication method
- Log in to your My Account.
- Click on your name to expand the menu and select My profile.
- Select My contact details from the left-hand menu.
- Click the Email button under Preferred contact method.
- Scroll to the bottom of the page and click UPDATE DETAILS.
View copies of your rates or water bills
- Log in to your My Account.
- Click on Rates and water accounts.
- In the Property list, open View notices for your property.
- Select View attachment for the relevant notice type and date issued.
First time users may need to allow pop-ups to view/download attachments.
Update your details
Log in to My Account to update your details. Once you log in, select 'My Profile' located under your name in
the top right corner. Alternatively, visit our Update your details page.
Confirm your rating category
Rates are calculated based on land valuations and rating categories. Rating categories are assigned according
to the current property use (for example, owner-occupier, rental).
Are you paying the right general rate? You can check the rating categories applied to your property on your
rate notice. The rating category is shown under General Rate on page 2 of your rates notice.
If you have not yet received a rate notice, you can find information on the rating categories in our Rating Category Statement(PDF, 121KB).
If you've purchased your property within the last 6 months and have concerns about your rating category,
please complete the online form below to confirm the use of the property:
Confirm your property rating
category
Object to your rating category
If you've owned your property for more than 6 months and are sure your property's general rate category is
incorrect, you can lodge an online objection within 30 days of the date of issue of your rate notice. You
must include the following supporting documentation:
Table with two columns, reason for objecting and information required for objection
| If your reason for objecting is that: |
We will require: |
| The property is permanently rented and is not rented to tourists for any part of the year |
A copy of the lease/rental agreement showing dates of the term of the agreement (Form 18a) |
| The property is no longer rented or the non-principal place of residence, and is now your
principal place of residence |
A copy of 2 of the following documents:
- Declared residential address on your taxation paperwork
- Confirmation of a current electoral enrolment
- Current driver's licence showing current residential address.
|
Object to rating category
If you lodge an objection, the rates and charges on your rate notice must still be paid in full by the due
date.
If the rating category is changed because of your objection, we will adjust your rates and advise you in
writing within 60 days of receipt of your objection. This change will be reflected on your next rate notice.
If you are objecting to your land valuation, please call the Department of Resources on 137 468.
Transfer funds between accounts
You can transfer funds between your City of Gold Coast accounts if the account you're transferring from is in
credit.
Request a transfer of funds between your rates and
water accounts only.
Request a transfer of funds between any
account other than rates and water.
Missing or incorrect payments
If you believe you made a payment that is not showing in your account or is not showing correctly, you can
ask us to check the problem.
Having the following information will assist with locating your missing payment:
- reference number used to make the payment
- receipt number
- amount paid
- date payment was made.
Check a missing payment
Get your rates and water bills through BPAY View®
You can receive your rates and water bills through internet banking using BPAY View®. Once you are
registered for BPAY View®, you will be able to view, download and pay your rates and water bills within
your internet banking website.
To use BPAY View®, you will need to be registered for internet banking with your financial institution.
Log on to your internet banking website, locate the BPAY View® section and follow the steps to add or
register a new BPAY View® biller.
How to ensure you receive our emails
When you register for My Account, we will send you an email acknowledgement.
Please check this acknowledgement arrives in your inbox.
You are responsible for ensuring you receive your emailed rates and water bills. We take no responsibility
for non-payment of rates and water bills that have been emailed to you.
If you can't find your confirmation email or your emailed rates and water bills: