Payment plan options
If you can't pay the full amount of your rates and/or water bill by the due date, you can apply for a payment plan. A payment plan will give you extra time to pay, without incurring interest.
We offer 3 types of payment plans:
- single-term payment plan
- multiple-term payment plan
- COVID-19 hardship payment plan.
We will not begin recovery action against you for outstanding rates and water bill payments while you make all the payments in your payment plan in full and on time.
Single-term payment plan
A single-term payment plan is designed to give you extra time to pay one rates or water bill without incurring any interest. You can use this plan to pay off your current bill before your next bill arrives.
You can choose to make weekly, fortnightly or monthly payments.
To set up a single-term payment plan, log into My Account. Select 'Rates and water accounts', then click on the account you require (e.g. rates or water account number). On the next screen, select 'Payment plan' and follow the prompts.
Or you can call us on 07 5667 5995 or 1300 366 659 and we'll set up a single-term payment plan over the phone.
Multiple-term payment plan
A multiple-term payment plan is designed to give you extra time to pay all your rates and water bills. You can set up a multiple-term payment plan for two years at a time.
You can choose to make weekly or fortnightly payments.
To set up a multiple-term payment plan, call us on 07 5667 5995 or 1300 366 659.
COVID-19 hardship payment plan
Are you experiencing financial hardship due to the COVID-19 pandemic? To make it easier to manage your short-term budget, we will allow you to repay what you can afford on your rates and water bills up to 31 January 2022. You will need to make regular minimum payments of $5 or more to qualify.
This assistance package plan will not pay off your debt to Council but it will allow you more time to pay and will suspend interest and recovery action until 31 January 2022. To reduce the amount outstanding you will need to increase your payment amount or frequency when this becomes possible.
Complete the online request form or call us on 07 5667 5995 or 1300 366 659 to request a hardship payment plan.
Submit online form
Late payment penalties
If you do not pay your rates and/or water bill by the due date and you do not enter into a payment plan with us, we will charge you interest for late payment. The interest rate is currently 8% per annum, charged daily. We may also begin recovery action against you, which could eventually lead to a public auction of your property.
If you begin a payment plan but fail to make the scheduled payments, we will charge you interest for late payment. The interest rate is currently 8% per annum, charged daily. We may also begin recovery action against you, which could eventually lead to a public auction of your property.
Pay in advance
You can make advance payments for your rates and water bills at any time, even before you receive a bill.
To make advance payments, use any of our payment methods. Any payments you make will show as a total figure on your next bill and will reduce the total amount of the bill.
If you set up direct debit payments from your bank account, you won't need to think about when to pay your rates and water bills. Your payments will be made automatically, on the date you choose.
There are no fees for a direct debit from a bank account.
You can use direct debit to:
- pay your bills on the due date
- follow a payment plan
- make advance payments.
You can decide whether to pay the full amount showing on the bill or to schedule regular payments for a set amount.
To set up a direct debit, log into My Account, select your rates or water account and click Request direct debit from the rate or water account.
If you're not registered with My Account, visit our My Account page to find out more and register.
Alternatively, you can download and complete the Direct Debit Request form(PDF, 107KB)
Please read the Direct Debit Service Agreement(PDF, 95KB)