Pay your rates or water bill online, by phone or in person, or set up a direct debit to do the work for you.
Visit Pay your rates or water bill
To pay other Council invoices and notices, see the information below.
Use our secure gateway to pay online from your credit card account. Please note that card payments may incur a surcharge of 0.68%.
You can use our online payment service to pay:
Make a payment
You can use BPAY® to pay your Council invoices and notices from your cheque or savings account.
Enter the code and reference number for the different types of payments below when paying with BPAY®.
You can use your credit card or debit card to make payments by phone.
This service is available 24 hours a day, 7 days a week.
We accept Mastercard or Visa. A card surcharge of 0.68% may apply.
Reference number: Use the Notice Number shown on your bill.
From outside Australia, call +61 7 5667 5995.
You can post your payments to us using a cheque, money order or bank draft (in Australian dollars).
Please make your payments payable to ‘City of Gold Coast’.
Post your payment, with the detachable deposit slip portion of your notice, to:
City of Gold Coast PO Box 5042 Gold Coast Mail Centre QLD 9726
Pay in person at any Customer Service Centre by cheque, money order, debit card, MasterCard or Visa (no cash accepted). (Note: Cash payments for rates and water notices can be made at any Commonwealth Bank branch (with no surcharge) and Australia Post locations (transaction fee applies) across Australia.)
Some permits and licences do not attract an annual fee (such as resident parking permits and food business licences). These permits and licences are renewed by an acknowledgement to Council.
To find out how to renew your nil fee permit or licence online, visit Permits & licensing renewals
For more information about payments, please phone us on:
If you believe you made a payment that is not showing in your account or is not showing correctly, you can ask us to check the problem.
Having the following information will assist with locating your missing payment:
Request a payment review
You can transfer funds between your City of Gold Coast accounts if the account you're transferring from is in credit.
Request a transfer of funds between your rates and water accounts only:
Request transfer of funds (rates and water)
Request a transfer of funds between any account other than rates and water:
Request transfer of funds
Request a refund for an overpayment or change of status
Submit a request