Pay your rates or water bill

Your rates and water bills show the date when payment is due.

We offer a discount for rates payments made on or before the due date shown on your rate notice. The discount amount on your rate notice represents a 10% discount on your General Rate.

There is no discount applicable on any other rate or charge appearing on your rates or water bill.

There are many ways you can pay your rates and water bills.

Online

Pay your rates or water bill by credit card through our secure payment gateway.

Pay rate notice Pay water bill

Note: Payments by credit card will incur a surcharge of 0.64%, however payments made with BPAY® from a credit card account will not attract a surcharge from Council.

Direct debit

If you set up direct debit payments from your bank account, you won't need to think about when to pay your rates and water bills. Your payments will be made automatically, on the date you choose.

There are no fees for a direct debit from a bank account.

You can use direct debit to:

  • pay your bills on the due date
  • follow a payment plan
  • make advance payments.

You can decide whether to pay the full amount showing on the bill or to schedule regular payments for a set amount.

To set up a direct debit, log into My Account, select your rates or water account and click Request direct debit from the rate or water account.

If you're not registered with My Account, visit our My Account page to find out more and register.

Alternatively, you can download and complete the Direct Debit Request form(PDF, 107KB)

Please read the Direct Debit Service Agreement(PDF, 95KB)

You will need to select one of the following direct debit payment options:

  • Due date - pay the full amount on the due date. Your rates and/or water notice will state how much will be withdrawn from your bank, credit union or building society on the due date of the notice.
  • Periodic payments - you can choose to pay weekly, fortnightly or monthly instalments. You will need to state the amount, date and frequency of the payments.

To set up direct debit payments, you need to:

  • be the property owner or authorised representative
  • know your notice number for your rates or water bill
  • have an account with a financial institution that offers direct debit transactions (check with your financial institution)
  • have sufficient funds available on the date your bill is due.

Note: credit card accounts are not accepted for direct debit payments.

Changes to your existing direct debit

You can change or cancel your direct debit at any time through My Account. Log in, select your rates or water account number and follow the prompts.

If you are not registered for My Account, you can Register for My Account now.

If you wish to change or cancel your direct debit without setting up My Account, please download and complete the Direct Debit Change Request form(PDF, 107KB)

To change your bank account details, please complete a new direct debit request. This will automatically update your bank account details for your direct debit payments. You do not need to cancel your previous direct debit arrangement.

BPAY®

You can use BPAY® to pay your rates and water from your cheque, savings, debit, credit card or transaction account.

Type of bill BPAY® biller code Reference number is your notice number
Rates 575217 9 digit number, beginning with a 2
Water 868745 9 digit number, beginning with an 8

By phone

Call us on 1300 886 731 to pay your rates and water bills over the phone.

From outside Australia, call +61 7 5667 5995.

This service is available 24 hours a day, 7 days per week

We accept Mastercard or Visa. A credit card surcharge of 0.64% applies.

Reference number: Use the Notice Number shown on your bill.

By mail/In person

Step 1.By mail

You can post your payments to us using a cheque, money order or bank draft (in Australian dollars).

Please make your payments payable to ‘City of Gold Coast’.

Post your payment, with the detachable deposit slip portion of your notice, to:

City of Gold Coast
PO Box 5042
Gold Coast Mail Centre QLD 9726

Step 2.Pay in person at

Using your credit card to pay will incur a surcharge of 0.64%.

If you don't want to incur this surcharge, you can pay:

by cash in person at the Commonwealth Bank (cash is not accepted at our Customer Service Centres).

  • from your bank account using direct debit or BPAY®
  • by cheque or money order via:
    • post
    • in person at our Customer Service Centres or any branch of the Commonwealth Bank
  • by phone using your debit card.

Late payments

If you do not pay on or before the due date, you will not be eligible for the General Rate discount.

If you do not pay on or before the due date and you do not organise a payment plan with us, you will be charged interest on the outstanding amount. The current interest rate is 3% per year, charged daily. We may also begin recovery action against you, which could eventually lead to a public auction of your property.