Pay your rates or water bill

Pay your rates or water bill by credit card through our secure payment gateway.

Pay rate notice Pay water bill

Note: Payments by credit card will incur a surcharge of 0.75%, however payments made with BPAY® from a credit card account will not attract a surcharge from Council. We accept Visa and Mastercard.

You can use BPAY® to pay your rates and water from your cheque, savings, debit, credit card or transaction account.

If you set up periodic payments using BPAY®, you won't need to think about when to pay your rates and water bills. Your payments will be made automatically, on the date you choose.

There are no fees for BPAY® from a bank account.

You can use BPAY® to:

• pay your bills on the due date
• follow a payment plan
• make advance payments.

You can decide whether to pay the full amount showing on the bill or to schedule regular payments for a set amount.

View the BPAY® biller codes below:

Note: Payments by credit card will incur a surcharge of 0.75%, however payments made with BPAY® from a credit card account will not attract a surcharge from Council. We accept Visa and Mastercard.

To set up a direct debit, log into My Account, select your rates or water account and click Request direct debit from the rate or water account.

If you're not registered with My Account, visit our My Account page to find out more and register.

Please read the Direct Debit Service Agreement(PDF, 126KB)

You will need to select one of the following direct debit payment options:

• Due date – pay the full amount on the due date. Your rates and/or water notice will state how much will be withdrawn from your bank, credit union or building society on the due date of the notice.
• Periodic payments – you can choose to pay weekly, fortnightly or monthly instalments. You will need to state the amount, date and frequency of the payments.

To set up direct debit payments, you need to:

• be the property owner or authorised representative
• know your notice number for your rates or water bill
• have an account with a financial institution that offers direct debit transactions (check with your financial institution)
• have sufficient funds available on the date your bill is due.

Note: credit card accounts are not accepted for direct debit payments.

Changes to your existing direct debit

You can change or cancel your direct debit at any time through My Account. Log in, select your rates or water account number and follow the prompts.

If you are not registered for My Account, you can Register for My Account now.

To change your bank account details, please complete a new direct debit request. This will automatically update your bank account details for your direct debit payments. You do not need to cancel your previous direct debit arrangement.

Alternate methods

Use of My Account and BPAY® is preferred. With BPAY®, payment is in your hands. You can also set up periodic bill payments using BPAY®.

Alternatively, you can download and complete our PDF forms:

• Direct Debit Request form(PDF, 132KB)
• Direct Debit Change Request form(PDF, 158KB)

Please submit your completed forms:

• by post to –
  City of Gold Coast
  PO Box 5042
  GOLD COAST MC 9726
• in person at one of our Customer Service Centres.

Please note: we do not accept emailed direct debit forms.

Call us on 1300 886 731 to pay your rates and water bills over the phone.

From outside Australia, call +61 7 5667 5995.

This service is available 24 hours a day, 7 days per week

We accept Mastercard or Visa. A credit card surcharge of 0.75% applies.

Reference number: Use the Notice Number shown on your bill.