Make a payment

Rates & water bills

Pay your rates or water bill online, by phone or in person, or set up a direct debit to do the work for you.

Visit Pay your rates or water bill

Other Council invoices and notices

To pay other Council invoices and notices, see the information below.

Online

Use our secure gateway to pay online from your credit card account. Please note that credit card payments will incur a surcharge of 0.75%.

You can use our online payment service to pay:

  • applications
  • infringements
  • dog registration renewals
  • permit and licence renewals (payments)
  • business partner notices
  • bonds and notices to pay
  • city debtors.

Make a payment

BPAY®

You can use BPAY® to pay your Council invoices and notices from your cheque or savings account.

Enter the code and reference number for the different types of payments below when paying with BPAY®.

Type of bill BPAY® biller code Reference number
Business partner accounts 696963 Notice number
Dog registrations 575357 Notice number
Licence renewals 575381 Notice number
City debtors 584532 Notice number
City applications 575340 Notice number
Bonds 575340 Notice number
Infringement notices 696930 Notice number
(9 digit number, beginning with a 9)
Infringement notices 575324 Notice number
(9 digit number, beginning with a 1)

By phone

You can use your credit card or debit card to make payments by phone.

This service is available 24 hours a day, 7 days a week.

We accept Mastercard or Visa. A credit card surcharge of 0.75% applies.

Reference number: Use the Notice Number shown on your bill.

  • Dog registrations, licence renewals, business partner accounts, debtors and planning applications (notices to pay/bonds) Call us on 1300 886 731 to pay over the phone.
  • Infringement notices Call us on 1300 886 841.

From outside Australia, call +61 7 5667 5995.

By mail

You can post your payments to us using a cheque, money order or bank draft (in Australian dollars).

Please make your payments payable to ‘City of Gold Coast’.

Post your payment, with the detachable deposit slip portion of your notice, to:

City of Gold Coast
PO Box 5042
Gold Coast Mail Centre QLD 9726

In person

Pay in person at any Customer Service Centre by cheque, money order, debit card, MasterCard or Visa (no cash accepted).

(Note: Cash payments for rates and water notices can be made at any Commonwealth Bank branch (with no surcharge) and Australia Post locations (transaction fee applies) across Australia.)

 

Permits and licence renewals (acknowledgements / no fee)

Some permits and licences do not attract an annual fee (such as resident parking permits and food business licences). These permits and licences are renewed by an acknowledgement to Council.

To find out how to renew your nil fee permit or licence online, visit Permits & licensing renewals

More information

For more information about payments, please phone us on:

Missing or incorrect payments

If you believe you made a payment that is not showing in your account or is not showing correctly, you can ask us to check the problem.

Having the following information will assist with locating your missing payment:

  • reference number used to make the payment
  • receipt number
  • amount paid
  • date payment was paid.

Request a payment review

Transfer funds between accounts

You can transfer funds between your City of Gold Coast accounts if the account you're transferring from is in credit.

Request a transfer of funds between your rates and water accounts only:

Request transfer of funds
(rates and water)

Request a transfer of funds between any account other than rates and water:

Request transfer of funds

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