We work hard to keep our parks, beaches, public toilets, footpaths and other assets clean and in good condition.
If you see anything that needs fixing or cleaning, please let us know about it.
If you notice a problem that is a risk to public safety, please call us as soon as possible on 07 5667 5974.
Please see our Accessibility page if you need help on how to call us via the National Relay Service or Translating and Interpreting Service.
Facilities & equipment maintenance
If you notice a problem where public safety is at risk and urgent repair or maintenance is needed, please call us on 07 5667 5974.
Our City Maintenance Officers look after the facilities and equipment in public parks, reserves and playing fields. We look after:
- benches and seats
- barbecues
- beach showers
- bollards and fencing
- dog bag dispenser refills
- dog agility equipment
- exercise equipment
- general park maintenance
- lights
- park and reserve signs (including wildlife)
- park furniture
- playground equipment
- shade sails
- shade sail structures
- sports playing fields
- tables
- taps
- toilets.
If you notice that any of our public facilities or equipment need repair or maintenance, please either:
- complete our online repairs and maintenance request using the link below
- download City App and use your mobile device to report this type of issue.
Report maintenance or repairs needed
Cleaning required
Our cleaning team works all day, every day to keep our city looking as clean as possible. The public toilets and barbecues in our busiest parks and foreshores are cleaned every day.
If you notice that any of our public facilities need cleaning, please either:
- complete our online cleaning request using the link below
- download City App and use your mobile device to report this type of issue.
Report cleaning required
Lighting for parks, playing fields & beaches
To report any broken or flickering lights at parks, playing fields or beaches, or to request a new light in a public area, please either:
- complete our online lighting issues form using the link below
- download City App and use your mobile device to report this type of issue.
Report lighting issues
Our street lights are maintained by Energex. For problems with street lighting, please contact Energex on 13 62 62 or complete their online form.
Rubbish & litter
If you notice a problem with litter or if our public rubbish bins at beaches, parks and streets need emptying or repairing, please complete our online rubbish and litter form.
Report rubbish and litter
Overgrown grass & weeds
We mow the grass in our parks and median strips on a rotating roster. Sometimes weather conditions will encourage the grass to grow faster than normal.
If you are concerned that overgrown grass or weeds on public land could cause a health and safety problem (such as snakes or vermin), please complete our online overgrown grass or weeds form.
We are now in our spring mowing cycle. Grass is cut every 3 to 4 weeks.
Report overgrown grass or weeds
We do not mow grassed footpaths and nature strips in front of private residential, commercial or industrial properties. You are responsible for mowing the footpaths and nature strips outside your property. If you are unable to mow your footpath or nature strip due to financial or medical reasons, you can apply for us to mow it for you. For information on how to apply, please see our Grass footpath & nature strip mowing page.
Trees that need maintenance
We look after tree planting and maintenance on nature strips, reserves, parks and public gardens.
If you notice a tree on public land that is dead, diseased, fallen or in need of maintenance, please report it to us.
Dangerous or dilapidated fencing
If you notice any dangerous or dilapidated fencing on or adjoining public land, please report it to us so that we can organise repairs.
- Complete our online dangerous or dilapidated fencing form using the link below
- Download City App and use your mobile device to report this type of issue.
- If the dilapidated fencing is also the pool fence, please visit Swimming pool fencing
- If the fence is at risk of falling over or has only partially fallen over visit Dilapidated structures
Report DANGEROUS OR DILAPIDATED FENCING
We are responsible for fencing on and adjoining public land, not for fencing on private land. If you are concerned about dangerous or dilapidated fencing on private land, please contact the property owner.
Animal signs & equipment
Animal Management are responsible for new requests and maintenance of:
- dog bag dispensers
- dog signage
- animal control area designations (dog off leash and prohibited areas).
Report animal signs and equipment
Download City App and use your mobile device to report this type of issue.
Fitness groups in parks
Fitness groups that exercise in parks are controlled by regulations.
Commercial fitness providers must have a permit to operate in parks. For more information about permits please see Commercial fitness training in Gold Coast parks.
Commercial fitness activities are prohibited in some parks. For more information, please see our fact sheet:
Excluded park register(PDF, 94KB)
To report illegal fitness groups in Gold Coast parks, please complete our online illegal fitness groups in parks form.
Report fitness groups in parks
Tourist parks and camping grounds offer safe and legal camping across the city.
It is illegal to:
- occupy, sleep or attempt to sleep overnight in a vehicle parked on a local government road, carpark or park regardless of whether there is regulatory signage displayed in the area or surrounding areas
- stay overnight in a tent or other temporary structure in a public place or facility including beaches and parks.
City officers patrol public areas regularly and fines may be issued for these offences.
If you have concerns about drug or alcohol use, unruly behaviour or disturbances, please contact the Queensland Police Service on 131 444 or in an emergency call Triple Zero (000).
For a list of designated rest areas visit Rest areas | Transport and motoring | Queensland Government
If you have concerns about homelessness or individuals sleeping in tents in a public place:
To report illegal camping:
Report illegal camping
Illegal mooring/use of public boating/diving facilities
To report illegal mooring or use of public jetties, pontoons, boat ramps or dive precincts, please complete our online illegal use of public jetties, pontoons, boat ramps or dive precincts form.
Report illegal use of public boating/diving facilities
Motorbikes in parks & reserves
It is illegal to ride motorbikes or drive other vehicles in all Gold Coast parks and reserves.
For more information about where it is legal to ride motorbikes, please see our Motorbikes in parks & reserves page.
To report illegal motorbikes in Gold Coast parks and reserves, please contact the police: