Report a problem – Pollution
Pollution can affect our health, homes and natural environment. This page explains the types of pollution we manage, steps you can take before reporting and how to make a complaint.
Before you report air, dust and light pollution – what you can do
Speak to the person responsible and give them time to fix the problem – you may be able to solve the problem together. If speaking to the person doesn’t work or is not possible, record the following details before reporting the problem:
- identify the type of pollution
- when the problem occurs
- how often the problem occurs
- how long the problem lasts
- how the problem affects you.
Air pollution (smoke, spray drift, odour)
Report a problem with smoke, spray drift or odour to us online.
Hydrogen sulphide (rotten egg gas) or sewage odour
Rotten egg gas smells can caused by decaying mangroves, especially between May and November. For details, visit Mangroves.
If you think the odour is coming from City–owned infrastructure — such as a sewer maintenance hole, pumping station, treatment plant, landfill or waste recovery centre — please call 1300 000 928 so we can investigate. For details, visit Report a problem – Water & sewage.
For plumbing and drainage odour on private land, talk to the person responsible and give them time to fix it. If that doesn’t work, contact the Dispute Resolution Centre.
Advice on fires
If someone’s life or property is at risk due to fire or another emergency, call Triple Zero (000).
Queensland Fire Department approval is needed for open-air fires that are larger than 2 square metres. We regulate non-urgent fire hazards and smoke nuisance. You cannot light a fire that causes smoke nuisance, even if you have Department approval for the fire.
How to reduce smoke, spray drift, odour
How to reduce smoke
Avoid burning when you can:
- Compost green waste or take it to a Waste and Recycling Centre
- Recycle or reuse materials instead of burning them
- Take large branches or trees to a waste centre
If you need to burn:
- Only burn dry, seasoned wood or charcoal.
- Never burn green vegetation, treated timber, rubbish, chemicals or wet materials.
- Make sure the fire has good airflow so it burns efficiently and produces less smoke.
- Check the weather and choose a calm day. Watch wind direction so smoke doesn’t impact neighbours.
- Keep water or other fire–control materials nearby.
- Light fires in a cleared area away from homes, overhanging branches and anything flammable.
- Check Queensland Fire Department for any current fire bans: call 1800 020 440 or visit the QFD website.
- If you’re planning an outdoor fire—or have concerns about a neighbour’s fire—have a friendly chat to prevent issues.
How to reduce spray drift
- Conduct spray painting in a ventilated enclosed area, for example, a shed, with doors and windows closed
- Monitor weather conditions and schedule work on a calm day and monitor wind direction so spray doesn’t affect neighbours
- Use physical barriers such as sheeting when spraying outside
- Consider using a brush rather than a spray for paint or weed killer
How to reduce general odour
- Keep rubbish to a minimum by composting and mulching organic waste and garden clippings
- Cover compost bins or garden clippings
- Aerate compost
- Freeze food waste (meat, leftovers, expired food) before disposing on bin day
- Monitor weather conditions before starting work that will create an odour, for example applying fertilisers
- Apply fertilisers on a dry day to avoid runoff to stormwater drains, which is harmful to our creeks and rivers
- Careful spraying of water onto fertiliser may help it absorb into the topsoil faster
Dust pollution
Dust from construction sites and land can be a nuisance and affect people's health.
We can investigate complaints about dust from development and dust nuisance from residential and commercial land.
If you have a problem with dust from development site, report it to us online.
Report a DUST problem
For a problem with land dust that's not linked to development, report it using the following link.
Report land dust
How to reduce dust
- Keep vegetation: Leave plants or grass on site to act as dust barriers.
- Plan your work: Do the job in stages so some vegetation stays in place longer.
- Use on–site materials: Use unused sheeting, roofing or mulched green waste as temporary barriers.
- Install barriers: Fences or shade cloth can help stop dust. Make sure they are the right height and placed considering wind direction.
- Use water: Lightly spray exposed soil to keep it damp, especially before windy periods.
- Hydromulch for large areas: This protects topsoil and can include grass seeds to help regrowth.
Light nuisance
Bright lights, such as from security lights, spotlights or floodlights can disturb neighbours.
Report light nuisance to us online.
Report light nuisance
How to reduce light nuisance
- Turn off lights when not needed
- Consider using sensor lights for security
- Position lights away from neighbours and bedroom windows
- Avoid placing lights near reflective surfaces
- Aim lights downward where possible
- If using up–lighting, install shields or baffles to reduce spill
- Avoid over–lighting – it's wasteful and contributes to light pollution
- Keep glare low by angling beams below 70 degrees from horizontal
Investigating your report – what we will do
We investigate different types of pollution to assess if they are breaking the law under the Environmental Pollution Act 1994.
When investigating a complaint, we consider:
- the amount of the emission and its characteristics
- how long and how often the emission occurs
- the surrounding environment and its impact
- feedback from neighbours and other complainants.
To help us, your diary showing what the issue is, when it happens and how it affects you may be used as evidence and could be presented in court.
If breaches are found, we can issue on-the-spot fines and/or require actions to reduce pollution. Penalties can be up to 15 units for individuals or 75 units for corporations. For serious or multiple offences, offenders may be prosecuted. For details, visit Penalty units.
Water pollution
Water pollution harms our rivers, creeks and beaches. It can also stop people from enjoying water activities. Everyone has a role in keeping our waterways clean by making sure only clean water enters our stormwater systems.
Sometimes fish deaths (kills) can occur in our waterways. For details, visit Fish deaths
What you can do
If water pollution is happening now or you see a fish kill, call us on 07 5667 5988.
If it is not happening now, report it to us online.
Report water pollution
Investigating your report – what we will do
We send a team to investigate. If breaches are found, we may issue fines and/or require actions to reduce pollution. Serious or repeated offences may lead to prosecution. For details, visit Penalty units.
How to reduce water pollution
Our waterways can be polluted from stormwater, roof and mobile cleaning services, as well as other business activities that create wastewater.
You can help protect waterways by:
- Putting litter and cigarette butts in the bin
- Picking up pet waste
- Disposing of garden waste properly or taking it to a Waste and Recycling Centre
- Sweeping driveways instead of hosing
- Washing cars on the lawn (not footpaths or driveways)
- Using fertilisers sparingly and choosing eco–friendly products
- Recycling oil and solvents
- Never releasing fish or aquatic plants into waterways
Roof cleaning
Water from roof and gutter downpipes flow straight into stormwater drains.
To avoid pollution when cleaning a roof:
- Disconnect or block downpipes and redirect wastewater to your garden or a holding tank – collected water must be disposed of by a licensed liquid waste contractor
- If you can’t disconnect downpipes, block them temporarily and divert water onto your garden
- Block downpipes and drill a hole in the gutter to redirect water to your garden – when finished, plug the hole with a grommet
- Use sandbags or portable bunds around drains to stop wastewater entering drains
- Dispose of captured water onto your garden or have it removed by a licensed liquid waste contractor
- Keep a spill kit handy and never hose waste into drains
Mobile cleaning and trade businesses
To prevent pollution:
- Wastewater containing only soil/organic matter can go on grass where it won’t reach drains
- Wastewater with chemicals or oils must be collected by a licensed waste contractor
- Permanent sites may need a Council trade waste permit
- Use bunds or sandbags to stop wastewater entering drains
- Sweep waste instead of hosing it away
- Avoid chemicals near drains and waterways
- Work on grass or gravel areas when possible
- Store chemicals safely and dispose of waste through licensed facilities
- Clean up spills using dry materials
- Use as little water as possible
- Make sure all staff understand their environmental responsibilities