Parking fines

Parking and traffic fines must be paid within 28 days from the date they are issued. Fines that are not settled within this time may incur additional charges and be referred to the State Penalties Enforcement Registry (SPER) for further action.

Pay a parking fine

Before attempting to make a payment, please ensure 3 business days have passed from the issue date displayed on your parking fine.

Payments made by credit or debit card will incur a credit card surcharge of 0.69%. We accept Mastercard and Visa.

Online

To pay your parking fine online, please answer the following question and select one of the available options:

What are the first two digits of the penalty infringement number (PIN)?

10, 11, 12, or 1314, 15, or 16

Other payment options

BPAY®

BPAY® allows you to pay for your parking fine directly from your cheque or savings account.

BPAY® Biller Code – 575324
Reference number – use the penalty infringement notice (PIN) number as the reference number.

By phone

Pay for your parking fine by phone using your credit card or debit card. This service is available 24 hours a day, 7 days a week.

Within Australia – call 1300 886 841

Outside Australia – call 61 7 5667 5995

By mail

You can post your parking fine payments to us using a cheque, money order or bank draft (in Australian dollars).

Please make your payments payable to ‘City of Gold Coast’ then post your payment, with the detachable deposit slip portion of your notice, to:

City of Gold Coast
PO Box 5042
Gold Coast Mail Centre QLD 9726

Visit a customer service centre

Pay in person by cheque or credit/debit card at one of our customer service centres.

Please note that we do not accept cash payments at any of our customer service centres.

By instalments (for a parking fine of $200 or more)

If your parking fine totals $200 or more, you may be eligible to pay by instalments by following the steps below:

  1. The application must be in writing and include your current address and phone number. Please ensure you include vehicle registration and infringement number details.
  2. You will need to make an initial payment of $60 or more in person at one of our customer service centres, by BPAY® or by post using the how to pay details on your fine. Please ensure you attach proof of payment with your written application.
  3. Send your application to mail@goldcoast.qld.gov.au or post to:
    City Parking
    City of Gold Coast
    PO Box 5042
    Gold Coast Mail Centre QLD 9726

If your application is approved, the State Penalties Enforcement Registry (SPER) will send you a payment plan.

Failure to comply with the payment plan will result in enforcement by SPER and may incur additional fees.

View a parking fine

To view your parking fine and photos of your vehicle when the fine was issued, please use our Parking Infringement Portal.

Please note that Park Safe parking fines (infringement notices starting with 14, 15 or 16) cannot be viewed through the Parking Infringement Portal at this current time.

Obtain details of a lost parking fine

If you lose or misplace your parking fine, please call us on 07 5667 5989 or visit one of our customer service centres to obtain your parking fine details.

Be sure to have your vehicle registration and license details handy to help us locate your parking fine.

Request a review of your parking fine

If you have received a parking fine and feel that it was an error or that there were exceptional circumstances, you can apply to have your parking fine reviewed.

To find out more visit Request a parking fine review.

Request a court hearing

If you disagree with the City’s decision to uphold your parking fine, you can elect to have your case heard in the Magistrates Court.

Alternatively, you can pay the fine to resolve the matter.

If you request a court hearing, you are responsible for obtaining your own legal advice.

To request a court hearing, you can either:

  • submit the request in writing, ensuring you quote the infringement number, or;
  • complete the required information on the back of the infringement notice and mail it as per the instructions.

Your court hearing request must be received within 28 days from the date of issue on the infringement notice. A prosecution against you may then be commenced in the Magistrates Court.

If the magistrate finds that you are guilty of the original offence, you may be liable for court costs in addition to the original fine. This could include the cost of the complaint and summons, an offender levy and any other court ordered costs.

If you do not appear on the date of the hearing, the offence may be heard in your absence.