Safety information & support contacts

Select from the headings below to find contact details for local, state and federal support services for each category.

Emergency 24/7

Ambulance, Police, Fire: Triple Zero (000)

Report a crime

Policelink

Report non-urgent police matters.

Available 24/7.

Crime Stoppers

Report non-urgent crime and suspicious activity anonymously.

Available 24/7.

Phone: 1800 333 000

Website: Submit your report online

Hoon Hotline

Report dangerous driving including hooning.

Available 24/7.

Health advice

13 Health

Telephone health advice.

Available 24/7.

Poisons Information Centre

Provides public and health professionals with clinical information and advice to assist in the management of poisonings and suspected poisonings.

Available 24/7.

Phone: 131 126

Website: Queensland Poisons Information Centre

City of Gold Coast publicly accessible defibrillator locations

cityofgoldcoast.com.au/defibs

Mental health

Lifeline

Support for anyone having a personal crisis, contemplating suicide or caring for someone in crisis.

Available 24/7.

Suicide Call Back Service

Support for anyone thinking about suicide.

Available 24/7.

1300 MH CALL

Mental health support in the Gold Coast. Provides advice and information in a mental health emergency or crisis.

Available 24/7.

Beyond Blue

Mental health phone and webchat support, counselling, information and advice.

Available 24/7.

Head to Health

Support to access mental health and wellbeing services.

Available Monday to Friday, 8:30am to 5pm.

Disability

National Disability Insurance Scheme (NDIS)

Funding for eligible people with a disability and connecting to services in their community.

Available Monday to Friday, 8am to 8pm.

Queensland Advocacy for Inclusion

Advocacy for people with disability.

Available Monday to Friday, 8:30am to 4:30pm.

Disability Gateway

Information and referrals for disability advocacy, health, housing, income and employment, transport and everyday living.

Available Monday to Friday, 8am to 8pm.

The National Disability Abuse and Neglect Hotline

Free and confidential service for reporting abuse and neglect of people with a disability.

Available 7 days, 8am to 8pm.

Phone: 1800 880 052

Disaster support/recovery

City of Gold Coast Disaster Hotline

Activated during declared emergencies.

State Emergency Services (SES)

Assistance with non-life-threatening emergency situations during floods, storms and other disasters.

Available 24/7.

Rural Fire Service

Volunteers providing hazard prevention, bushfire response and community education services.

Not staffed 24/7. If outside operating hours, leave voicemail for return call.

Domestic, family & sexual violence

DVConnect Womensline

Support for women and their children experiencing domestic and family violence.

If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable calling (Womensline or Mensline below).

Available 24/7.

DVConnect Mensline

Support for men who are experiencing, or using, domestic and family violence.

If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable calling (Womensline above or Mensline).

Available 7 days, 9am to midnight.

DVConnect Sexual Assault Helpline

Support for anyone who has been impacted, or knows someone who has been impacted, by sexual assault.

Available 7 days, 7:30am to 11:30pm.

Domestic Violence Prevention Centre Gold Coast

Counselling, support, programs, information and referral for those experiencing or using domestic and family violence in the Gold Coast.

Available Monday to Friday, 9am to 4:30pm.

SARA (Support Assessment Referral Advocacy)

Domestic and family violence service for women from a culturally and linguistically diverse (CALD) background in the Gold Coast providing crisis response, counselling and advocacy.

Available Monday to Friday, 9am to 5pm.

Gold Coast Centre Against Sexual Violence

Counselling, information and advocacy support for those who have experienced sexual violence.

Available Monday to Friday, 9am to 5pm.

1800RESPECT

National domestic, family and sexual violence counselling, information and support service.

Available 24/7.

Drug & alcohol

Gold Coast Health Alcohol & Other Drugs Service (AODS)

Support for people affected by drug and alcohol issues.

Available Monday to Friday, 8am to 4:30pm. Located in the Southport Health Precinct and Coolangatta Medical Centre.

Alcohol and Drug Information Service (ADIS)

Support for people with alcohol and other drug concerns, their family and health professionals. Available 24/7.

Clean Needle Helpline

Information on accessing clean needles and syringes and disposing of them safely.

Available 24/7.

Quitline (smoking)

Provides advice and assistance to quit smoking.

Available Monday to Friday, 8am to 9pm; Saturday and Sunday, 8:30am to 5pm.

Lives Lived Well

Support for people impacted by alcohol or drugs, or problems with mental health.

To access a service, enquire online at liveslivedwell.org.au or contact 1300 727 957. Information will be gathered about your concerns and referred to a Lives Lived Well service or program for further follow-up.

Emergency accommodation & support

Gold Coast Homelessness Service

Accommodation and support services to people experiencing homelessness or at risk of homelessness in the Gold Coast. Emergency accommodation for those over 18yrs.

Homeless Hotline

Information and referral service for people experiencing or at risk homelessness of homelessness.

Available 24/7.

Gold Coast Housing Service Centre (Department of Housing)

For a range of housing assistance services.

Available Monday to Friday, 8:30am to 4:30pm. Office located in Robina.

Indigenous

13YARN

Crisis support for Aboriginal and Torres Strait Islander people feeling overwhelmed or having difficulty coping.

Available 24/7.

Aboriginal and Torres Strait Islander Health Service – Gold Coast Health

Care, programs and cultural support services for Aboriginal and Torres Strait Islander peoples accessing health services across hospitals, community health centres, residential care facilities, and mobile and outreach teams.

Available Monday to Friday, 8:30am to 4:30pm.

Kalwun

Three medical clinics located in the Gold Coast with access to male and female doctors, allied health services, dental services, nurses, aboriginal health workers and transport support. Also provides senior’s services, housing and cultural support and child, youth and family services.

Available Monday to Friday, 8:30am to 4:30pm.

Krurungal (welfare resource and housing)

Emergency relief for people in financial crisis (food vouchers and referrals to other services). Also provides a non-clinical, culturally safe connection for people or families seeking support for a variety of issues.

Available Monday to Friday, 9am to 4pm.

Aboriginal and Torres Strait Islander Legal Service (ATSILS)

Legal assistance for Aboriginal and Torres Strait Islander Australians and their families.

Available 24/7.

Legal

Legal Aid

Free legal help about criminal, family and civil law matters for persons experiencing financial difficulties.

Available Monday to Friday, 8:30am to 4:30pm.

Gold Coast Community Legal Centre

Free legal advice, assistance, information and referrals.

Available Monday to Friday, 8:45am to 4pm. Offices located in Southport and Kirra Hill.

Queensland Human Rights Commission

Information service on human rights and responsibilities, and dispute resolution service for discrimination, human rights, sexual harassment and vilification complaints.

Available Monday to Friday, 9am to 4:30pm.

Women's Legal Service Helpline

Support for women seeking legal advice with domestic and family violence, family separation or divorce, parenting and child safety.

Available Monday to Friday, 9am to 4:30pm.

Queensland Government – Fair Trading

Aims to deliver a fair and safe marketplace for consumers and businesses.

Available 24/7.

LGBTIQAP+

QLife

National peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Available 7 days, 3pm to midnight.

Rainbow Counselling Service

Support for people of diverse bodies, genders and sexualities, or those questioning their gender identity or sexual orientation, and their families and allies.

Available Monday to Friday, 8am to 8pm, and Saturday, 10am to 4pm.

LGBTI Legal Service

Free legal advice for the LGBTIQA+ community.

Available Monday to Friday, 9am to 12pm and 1pm to 4pm.

Multicultural

Translating and Interpreting Service (TIS National)

Phone interpreting for non-English speakers.

Available 24/7.

Multicultural Communities Council Gold Coast (MCCGC)

Assists people from culturally and linguistically diverse (CALD) backgrounds connect with the local community, including accessing health and wellbeing services.

Available Monday to Friday, 9am to 5pm.

Phone: 07 5620 3900

Website: MCCGC

Multicultural Families Organisation

Support for multicultural families including with settlement, domestic and family violence, training and employment, women's programs, community development, youth development and arts and cultural programs.

Available Monday to Thursday, 9am to 4pm and Friday, 9am to 2pm.

Thriving Multicultural Communities (TMC)

Support in settlement, community development, training and employment initiatives for migrants. Available Monday to Friday, 8:30am to 4pm.

Queensland Transcultural Mental Health Centre (QTMHC)

Support for people from CALD backgrounds to receive culturally responsive mental health care and support.

Available Monday to Friday, 8:30am to 4:30pm.

Parents & families

Parentline

Counselling and support for parents and carers of children.

Phone line available 7 days, 8am to 10pm. Online chat available 7 days, 8am to 9pm.

Child Safety Services, Regional Intake Services

If concerned a child is experiencing, or is at risk of experiencing, harm. Office located in Southport.

Centacare Family and Relationship Services Gold Coast

Assistance to families and children navigating a separation or relationship issues.

Available Monday, Wednesday, Friday, 8:45am to 4:30pm; Tuesday and Thursday, 8:45am to 7:30pm. Office located at 56 Davenport Street, Southport.

Red Nose Grief and Loss

Services to assist parents and their families after the death of a child.

Phone line available 24/7. Online chat available Monday to Thursday, 7pm to 9pm.

Perinatal Anxiety and Depression Australia (PANDA)

National mental health counselling for parents and families during pregnancy and in their first year of parenthood.

Available Monday to Saturday, 9am to 7:30pm.

Relationships Australia

Relationship support services for individuals, families and communities.

Available Monday to Friday, 8am to 8pm and Saturday, 10am to 4pm.

Seniors

Seniors Enquiry Line

Information and referral service for Queensland seniors, families, friends, grandparents and carers.

Available Monday to Friday, 9am to 5pm.

My Aged Care

Support with accessing Australian Government funded aged care services.

Available Monday to Friday, 8am to 8pm and Saturday, 10am to 2pm.

Elder Abuse Prevention Unit Helpline

Provides information, support and referral for anyone who experiences, witnesses or suspects that an older person is being abused.

Available Monday to Friday, 9am to 5pm.

Elder Abuse Prevention and Support Service

Assistance for those at risk or experiencing elder abuse through individualised support and referral.

Available Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Office located in Robina.

Carer Gateway Emergency Respite

Support with accessing emergency respite if you are suddenly unable to provide care for your loved one.

Available 24/7.

Phone: 1800 422 737

Website: Carer Gateway – Emergency respite

Veterans

Open Arms

Leading provider of mental health assessment and counselling for Australian veterans and their families.

Available 24/7.

RSL Queensland

Range of services to support veterans and their families including emergency financial support and accommodation.

Available Monday to Friday, 8:30am to 4:30pm.

Youth

Kids Helpline

Support for young people aged 5 to 25yrs.

Available 24/7.

Gold Coast Youth Service

Support for young people experiencing homelessness or disadvantage in the Gold Coast.

Available Monday to Friday, 9am to 5pm. Office located in Miami (call before visiting).

headspace

Support for young people with mental health, physical and sexual health, alcohol and other drugs and work and study.

Office hours vary, check online for more details. Online chat available 7 days, 9am to 1am (AEDT).

YHES House (Youth Health and Education Service)

Safe, youth-friendly community hub in Southport for ages 12 to 25 years.

Available Monday to Thursday, 9am to 5pm.

Child and Youth Mental Health (CYMHS) Gold Coast Health

Community and inpatient-based specialist mental health care for children and young people aged under 25 years, and their families.

Available 24/7.

Youth Outreach – Gold Coast Project for Homeless Youth

Provides accommodation and support for homeless young people in the Gold Coast.

Available Monday to Friday, 8:30am to 4:30pm.

More help contacts for young people

Youth Card Taplink

General

MensLine

Support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.

Available 24/7.

Women's Infolink

Provides women and girls with access to information and services across Queensland.

Available Monday to Friday, 8am to 6pm.

Women’s Health & Equity Queensland

Provides counselling, therapeutic groups and health services for women and gender-diverse people with experiences of violence.

Available Monday to Friday, 9am to 5pm.

Eating Disorders Queensland

Support individuals living with an eating disorder, their carers, loved ones, and key support people.

Available Monday to Friday, 9am to 5pm.

Butterfly Foundation

Support for eating disorders and body image issues.

Available 7 days, 8am to midnight.

National Debt Helpline

Support for people experiencing financial difficulty or who have problems with debt.

Phone line available Monday to Friday, 9:30am to 4:30pm. Online live chat available Monday to Friday, 9am to 8pm.

More general contacts

Visit Supporting our community

To report any serious or unsafe maintenance or cleaning issues within public space including graffiti, visit our Report a problem page.