Changing Places toilets

Changing Places toilets are different to standard accessible toilets. They have extra features, more space, and are accessed using a Master Locksmith Access Key (MLAK).

Each Changing Places toilet provides:

  • a height adjustable adult-sized changing bench
  • a ceiling tracking hoist system
  • additional circulation space
  • a safe and clean environment.

Please note: You need to bring your own four-looped sling to use the hoist. 

Locations

Changing Places toilets are located in Broadbeach, Pacific Fair, HOTA Bundall, Burleigh Heads, Carrara and Southport. More information on each location is provided below. Bring your own MLAK and sling to use these toilets.

Broadbeach – Kurrawa–Pratten Park (All Abilities Playground)

The Changing room at Pratten Park is located in the All Abilities Playground near the Kurrawa Surf Life Saving Club. This facility is being replaced by a new Changing Places toilet, scheduled to open in March 2022. The new Changing Places toilet will have all the features listed above, plus a shower and wide entry door for beach wheelchairs. A beach wheelchair is available for loan for free from the nearby Kurrawa Surf Life Saving Club. For more information phone the club on 07 5527 5660.

Two off-street accessible car parking spaces are located approximately 100 metres south of the toilet.

Broadbeach – Pacific Fair shopping centre

The Changing Places toilet at Pacific Fair is on the ground floor of The Arcade. To find out more visit the Pacific Fair Accessibility webpage.

Burleigh Heads – Burleigh Beach

The Changing Places toilet at Burleigh Heads has a shower and wide entry door for beach wheelchairs. The toilet is located next to the Nook Espresso on Goodwin Terrace. Eligible visitors can borrow a key from the Burleigh Heads Mowbray Park Surf Life Saving Club, which is approximately 300 metres north of the toilet. The Club also provides beach wheelchairs to the community to use for free. To find out more call 07 5535 2419 or email admin@burleighslsc.com.au.

Bundall – HOTA Gallery

The Changing Places toilet at HOTA Gallery has a shower and is located on the ground floor of the new gallery. This toilet includes a shower and an MLAK is not needed. To find out more visit HOTA’s Accessibility webpage.

Carrara – Gold Coast Sports & Leisure Centre

The Changing Places toilet at the Gold Coast Sports and Leisure Centre is located on level two. Access to this facility does not require a MLAK. Please contact Major Sporting Venues to confirm opening hours by phone on 07 5581 1548 or email majorsportingvenues@goldcoast.qld.gov.au

Southport – Broadwater Parklands

The Changing Places toilet at Broadwater Parklands includes a shower and wide entry door for beach wheelchairs. The toilet is located to the south of the Gold Coast Aquatic Centre. Eligible visitors can borrow a key from the Gold Coast Aquatic Centre. For more information phone 07 5582 8282 or email aquaticcentre@goldcoast.qld.gov.au.

Accessible car parking spaces are located directly outside the Changing Places toilet.

Keys to access the toilets

These toilets require a Master Locksmith Access Key. An MLAK can be purchased from the Master Locksmiths Association of Australasia by phoning 1800 810 698 or visit theMaster Locksmith Access Key website. Please note that there is a fee for the key and eligibility criteria.

Apply for a free MLAK

The City has a limited number of MLAKs available for eligible residents with a disability that need to use these facilities.

To apply, please complete the application form below and return to us with the documentation required by email, post or SMS.

Download: MLAK application form(DOC, 109KB)

For more information contact the Safe and Liveable Communities Branch by phone 07 5581 7439, email inclusion@goldcoast.qld.gov.au or SMS 0439 226 125.

How to use the equipment

Please note that slings are not provided so you will need to bring your own four-looped sling to use the hoist. Instructions on how to use the equipment and conditions of use are below:

Maintenance

For maintenance, cleaning or to report an issue with these toilets please call 1300 694 222 during business hours or 1800 637 000 after hours.

For locations of other accessible places and spaces in the city, please view our Mobility maps page.

Learn more about Changing Places toilets

To find out more about Changing Places toilets, including a list of all facilities in Australia visit the Changing Places Australia website.

For locations of other accessible places and spaces in the city, please view our Mobility maps page.