Update your details

On this page you will find useful information on updating your contact details and ownership records with us.

Update your details & manage your council services

My Account

You can change your details and manage your council services online by registering for My Account. This is a secure customer account accessed with your unique username and password.

Visit My Account to find out more and register.

You can also let us know about your change of details by:

Use My Account to check account balances, get copies of your notices and manage payment arrangements. Find out more about managing your rates and water bills online.

Change of property ownership

When a property changes hands, the Queensland Department of Resources notifies us of the change of ownership of the property title. It may take several weeks for the Department of Resources to notify us and for us to update our records.

We record the 'service address' provided by the Department of Resources as the mailing address for any correspondence relating to the property's rates and water accounts. If this is not your preferred address, let us know by completing the 'Update your details' form above.

You can request a copy of your property title by contacting Titles Queensland. If you have bought a property, you will see a one-off property transfer fee on your first rates notice.

Keep your property records up to date

When the ownership of a property changes, we send new owners a 'Confirmation of property rating category' form to complete. Completing this form will ensure your records are correct.   

You need to let us know if you are:

  • living on the property
  • renting it to permanent tenants, or
  • leasing it as holiday accommodation.

If you receive this form, please complete and return it as soon as possible. We are committed to ensuring your rating category is correct so that your rate notices are charged according to the current property use. 

Change in property use

If there is a change in property use (e.g. if your property changes from owner-occupier to rental), please complete the form below so we can assign the correct rating category.

Confirm your property rating category

First rates & water notices

Once we record the property ownership details in your name, we'll send your first rates and water notices.

Your solicitor will have made the necessary adjustments at the time of settlement. Any payments received from the vendor (previous property owner) as a result of these calculations will be reflected as a credit in your opening rates and water account balances. If you have any questions regarding your initial rate or water notice, please first check the settlement statement from your solicitor.

You will find details of the different ways to pay on the back of your notices, as well as on our Payment plans page. Visit our Rates & water pages for more information.

Nominate an authorised representative

Your privacy matters to us. We will not disclose any of your personal details or account information to anyone who is not listed as the owner of the property, without your consent.

You can only nominate an authorised person to act on your behalf if you are the registered owner of the property, or in the case of a trust or a company, the Director of the trust or company.

We will update our records so that the authorised representative will have authority to discuss and make changes on the City services you nominate.

Is the property held in the name of individual person?

Individual owners can nominate another person or agency to access their account details by completing the online form below. Alternatively, call us on +61 7 5667 5995 or 1300 366 659. Please quote the rates or water and sewerage notice reference number, property address and current postal address or dog's details.

Is the property held in a trust or company name?

To nominate another person or agency to access account details, the Director of the trust or company is required to complete the form below. Each Director must complete this form to nominate themselves as an authorised agent on the account, as well as any other agents if applicable.

Nominate an authorised representative

Checklist for other Council services

Use our checklist to find out more about other key services. Do you need to: