Find my bin day

This could be for several reasons:

• the bin was not put out in time (bins should be placed kerbside the night before your collection)
• the truck could not reach the bin (cars parked in front or other obstructions)
• the bin was overfull or contained materials that are not allowed.
• we may have accidentally missed your bin.

If your bin collection was missed simply follow the steps on our Report a problem – Residential bins page.

There are several ways you can prevent your bin from overflowing between collections.

For your general waste bin, these may include:

• Minimise your food waste by following the 5 simple steps of our Love Food Hate Waste program.
• Bring your waste to one of our City waste and recycling centres for disposal. Use our interactive map to find the locations, services and operating hours of waste and recycling centres on the Gold Coast.

For your recycling bin, these may include:

• Safely compact or flatten items like cardboard boxes prior to placing them into your recycling bin to make the most of the bin space.
• Store excess recyclable items in a safe and dry place until your next scheduled collection date.
• Bring your bulky recyclable items into one of our City waste and recycling centres for recycling. Use our interactive map to find the locations, services and operating hours of waste and recycling centres on the Gold Coast.

For your garden organics bin, these may include:

• Delay any major gardening activities until after your collection date.
• Bring your garden organics into one of our City waste and recycling centres for recycling. Use our interactive map to find the locations, services and operating hours of waste and recycling centres on the Gold Coast.

Weekly for general waste and fortnightly for recycling and green organics.

If your wheelie bin is collected more than once a week, your schedule will change in the near future. We will contact you before 30 June to discuss your future schedule and collection requirements.

The City of Gold Coast app will display your schedule above.

To ensure your app notifications are up-to-date, regularly opening the app will refresh the schedule information and notification settings on your device.

You can check you are using the latest version of the City of Gold Coast app via the relevant app store.

If you need to update the version you are using, simply go to the relevant store, search for the app, and click on 'UPDATE'.

If you have issues with schedule days in the app, please tap ‘Manage’ on the home screen. Remove your bin address and then re-add. You can remove your address by swiping left on the address in the ‘My bin day’ screen.

Make sure you have the latest version of the app. Open the app to refresh the bin day information on the home screen. This will refresh both the information and any notification set up.

If you are having trouble with your notification, ensure focus mode / do not disturb is switched off on your device.

If this does not work, please remove your bin day address and re-add it, setting up your notification again.

For more support visit the mobile app notification support page.

For more information about bin day changes contact us:

• online
• by phone
• by mail
• relay services
• visit one of our Customer Service Centres.