We collect the following bins:
If your bin collection was missed, please follow these steps:
- Please call us on 07 5667 5976 between 8am and 5pm to have the problem investigated. We will ask you to provide your contact details, address, bin type and any possible reason the bin may not have been emptied.
- Leave your bin on the kerbside and our contractors will return as soon as possible.
There are several reasons why your bin might not be emptied, including:
- the bin was not put out in time (bins should be out for collection by 6am)
- the truck could not reach the bin (cars parked in front or other obstructions)
- the bin was overfull or contained materials that are not allowed
- the driver made a mistake.
When is my bin collected
Collection services operate as usual over all public holidays including the Christmas and New Year holidays. Please ensure bins are placed on the kerbside the night before collections day and let your neighbours know.
Recycling and green organics bins are emptied on the same day as the general waste bin, but on alternate weeks.
To find out what day your bin is collected, use our online Bin day finder.
For larger unit blocks and apartment buildings, check with your body corporate or contact us on 07 5667 5976 for information about your bin collection services.
To find out if there is a collection service for your property, please refer to our collection service area maps as a guide:
If your property is not in a council collection area but close to the border, please contact waste management on 07 5667 5976 to confirm eligibility or register an expression of interest for a future service.
Ordering a standard bin service for a new property
If you are building a new home and wish to apply for your first set of bins, contact us on 07 5667 5976 at least 2 business days before moving in.
Please note: we do not provide collection services to vacant blocks or during the construction of a house. Someone must be living at a permanent dwelling before bins can be delivered.
Damaged or stolen bins
If your bin has been damaged or stolen, let us know by going to our Report a problem page.
What can go in your bin?
Find out what you can and can’t put in your:
Where to put your bins for collection
- Place your bins no more than one metre from the kerbside the night before collection day – including on public holidays.
- Bins must face the road and be away from any trees, cars or anything else that could prevent access to the bins.
- Place each bin at least 30 centimetres apart.
- Return bins to their usual place on your property as soon as possible after collection to avoid them being damaged or stolen.
Rural area bin collection
If you have a property with a steep driveway and/or difficult access:
- select or build a flat, shaded place next to your driveway within your property boundary to store your wheelie bins.
- install wheelie bin brakes to control bins safely on slopes.
If storing your bins well away from your gate, a bin caddy attachment that fits to your vehicle's tow bar makes them easier to move.
You can buy wheelie bin brakes and towing devices at your local hardware store or online.
Need help with your bins?
The City offers two types of services to help you get your bins in place for collection and returned to their designated spot within your property after collection.
Temporary additional bin services
If you need additional waste or recycling bins provided for a temporary time (up to 3 months) at your residence or building, you can apply for additional bin services.
Change your bin size
The standard City bin size is 240 litres. We offer different bin sizes and types to suit your waste requirements.
Find out how to:
- upsize to the larger 360-litre recycling (yellow-lidded) bin
- downside to the smaller 140-litre general waste bin
- order an optional 240-litre green organics bin, or order an additional one
- order a temporary bin.
Visit Change your bin size.