General waste bin

The general waste bin is for household rubbish that cannot be reused, recycled, composted or separated into an alternative waste stream. Every home where the kerbside collection service is available should have a general waste bin with a dark green or red lid.

This bin is collected on the same day every week.

To find out what day your bin is collected, use Find my bin day.

If your bin collection was missed, please follow these steps:

  1. Please call us on 07 5667 5976 between 8am and 5pm to have the problem investigated. We will ask you to provide your contact details, address, bin type and any possible reason the bin may not have been emptied.
  2. Leave your bin on the kerbside and our contractors will return as soon as possible.

There are several reasons why your bin might not be emptied, including:

  • the bin was not put out in time (bins should be out for collection by 6am)
  • the truck could not reach the bin (cars parked in front or other obstructions)
  • the bin was overfull or contained materials that are not allowed
  • the driver made a mistake.

Damaged or stolen bins

If your bin has been damaged or stolen, let us know by going to our Report a problem page.

When filling your general waste bin

Bag your rubbish. For health reasons, please wrap or bag all dust, food scraps, nappies, grass clippings, animal droppings, single-use face masks and gloves before placing in your general waste bin.

Note: Bagging does not apply to waste in your recycling (yellow lid) or your green waste (lime green lid) bins. Don't bag waste in these bins.

Don't overfill your bins. The lids must close. The collection vehicle can't lift a bin properly if it is too heavy or overflowing. The maximum weight acceptable for a loaded wheelie bin is 75 kilograms.

Do not put the following items in your general waste bin:

  • building materials, bricks, tiles or large timber off-cuts
  • corrosive or acidic chemicals
  • electrical appliances
  • tree stumps or uncut palm fronds
  • motor parts or car batteries
  • liquids, paints, oils or solvents
  • sand, gravel or concrete
  • hot ashes
  • weeds with clumps of soil
  • used syringes, needles or sharps that are not inside a sealed impermeable container.

For information about what to do with these materials go to:

Reduce home waste

The amount of household waste you generate can be less if you:

  • avoid buying goods you don't need and cut down on packaging where possible
  • reduce the amount of waste you generate at home by efficiently using the things you buy
  • reuse items wherever possible – or, if they are in good condition, donate them to a charity
  • recycle whatever remains after these steps and only dispose of what cannot be recycled.

Under this waste management hierarchy, avoiding waste is the best option, followed closely by reducing waste and then reusing waste. Recycling waste is last on this list because it still uses energy and resources in transport and processing.

Also consider recycling food scraps and green organics by composting or by adding to worm farms. These can provide nutrient-rich compost for your garden and keep valuable resources out of landfill.