Recycled water carrier connections

We operate recycled water filling stations that are available to approved recycled water carriers. All filling stations are accessed through an automated system which requires an access device from us.

Recent changes to the QLD Health Guidelines have changed approved uses for recycled water carriers. Recycled water used for dust suppression must now be obtained from our Merrimac or Pimpama Recycled Water Filling Stations.

By email

Step 1.Gather your documents

Applications must include:

  • proof of backflow certification for each registered vehicle
  • a copy of a completed recycled water training assessment form for each driver
  • proof of current public liability insurance to $10 million.

Step 2.Complete the application form

Download a Application for recycled water carrier agreement form(PDF, 259KB)

Sign and date the declaration of your intention to enter into an approval with the City of Gold Coast.

Step 3.Send us your completed application

Email the completed application and proof of backflow certification and current public liability insurance to: applications@goldcoast.qld.gov.au

By mail

Step 1.Gather your documents

Applications must include:

  • proof of backflow certification for each registered vehicle
  • a copy of a completed recycled water training assessment form for each driver
  • proof of current public liability insurance to $10 million.

Step 2.Complete the application form

Download a Application for recycled water carrier agreement form(PDF, 259KB)

Sign and date the declaration of your intention to enter into an approval with the City of Gold Coast.

Step 3.Send us your completed application

Post the completed application and proof of backflow certification and current public liability insurance to:

Water and Waste
Customer Applications Processing Team
Council of the City of Gold Coast
PO Box 5042
GCMC QLD 9729

Next steps

You will be notified about the outcome of your application within 5 business days.

Once approved, we will issue you with a payment notice for the number of access key tags you require.

The current fee for each key tag is $88.00.

Following payment, you will collect the key tags and stickers from:

Nerang Customer Service Centre
833 Southport Nerang Road
Nerang QLD 4211

Mandatory recycled water training

Before collecting or transporting recycled water, all persons working with recycled water or recycled water infrastructure must successfully complete our mandatory recycled water training course. The course covers:

  • human and environmental risks associated with recycled water and how these can be managed
  • approved and prohibited uses of recycled water
  • obligations and responsibilities when using and accessing our recycled water supply.

The course is available online via our online induction portal and take approximately 20 minutes to complete. Once you have registered for an account, select ‘Recycled water user training – carrier operators’ from the inductions list.

Online training portal

Once completed you must email a copy of your training certificate to applications@goldcoast.qld.gov.au to instigate the process of having a City of Gold Coast Access card issued to you.

You will be required to print your certificate of competency and carry on your persons when accessing or filling from a City recycled water filling station. Please ensure you have personal ID (for example, drivers licence) available if requested by one of our officers.

Recycled Water Carrier Information Pack

The pack has been developed to help customers apply for a recycled water carrier approval and safely accessing and using our recycled water supply.

Download Recycled Water Carrier Information Pack(PDF, 395KB)

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