Connecting to the City’s water & sewerage network

Connecting to the City’s water and sewerage network involves a risk-based approach. Connections can be either standard or non-standard connections. The Standard Works Category table can help define the type of connection you need. There are different application processes and supporting documents required for each type.

The Water and Sewerage Connections Policy outlines a detailed process for water and sewerage connections in our network and also maps the processes required at each step.

Standard connections

Only accredited contractors can undertake standard connections. To view the City’s standard connection accredited contractor list, register with the Contractors Portal:

Find an accredited contractor

You can also download the accredited contractor list(PDF, 124KB).

For further information including how to become an accredited contractor refer to Standard connection accredited contractors.

Standard connections are defined in the below Standard Works Category table, which replaces the Risk Category table(PDF, 54KB)

Standard Works Category table

Standard Works Category
Water standard connection Sewerage standard connection
The connection or alteration does not require an extension or upgrade to City network infrastructure. The connection or alteration does not require an extension or upgrade to City network infrastructure.
The connection, alteration, or disconnection is to water mains < 300mm (ID) and ≤ 3m in depth. The connection, alteration, or disconnection is to mains < 300mm (ID) and ≤ 3m in depth.
The connection, alteration, or disconnection does not require open cut excavation of the road pavement. The connection, alteration, or disconnection does not require excavation of the road pavement.
The connection, alteration, or disconnection complies with the SEQ Design and Construction Code and does not require RPEQ certification. The connection, alteration, or disconnection complies with the SEQ Design and Construction Code and does not require RPEQ certification.
Water meter installation, alterations, or disconnection ≤ 40 mm. Adjusting the height of the neck for a maintenance hole in accordance with the SEQ Design and Construction Code.
Works do not include installation, removal, or relocation of a valve, or relocation or removal of an existing hydrant. X type maintenance hole connections (internal drop).

Non-standard connections

Any connection works that do not fall under the ‘Standard’ connection category are classed as non-standard.

All non-standard connections will require Operational Works approval prior to a Non-standard application to work on the City’s infrastructure being submitted.

For information about existing properties with non-compliant water infrastructure, refer to Non-compliant water infrastructure.

How to apply

Online

Step 1.Determine whether connection is standard or non-standard

Standard connections can only be lodged by an accredited contractor.

Step 2.Complete and submit our online form

standard connectionnon-standard connection

By email

Step 1.Determine whether connection is standard or non-standard

Standard connections can only be lodged by an accredited contractor.

Step 3.Send us your completed application form

Email to Applications@goldcoast.qld.gov.au

Meter details form

The online water meter details form must be completed for all new meter installations, disconnections or alterations, including sub meters and sub-divisional meters.

For further information, including Metering Technical Specifications, refer to Water meter specifications.

Contact Inspections@goldcoast.qld.gov.au for assistance.