Standard connection accredited contractors

We have improved services to customers by making the following changes, effective from 1 November 2021:

  • replaced the current risk category table with a new, simpler definition of water and sewerage works
  • introduced an accreditation system in which only accredited contractors appointed by the City can perform standard connections.

Registrations to become an accredited contractor in 2022 are closed. Contact more information.

Register to the Contractors Portal

For information on how to navigate the Contractors Portal, refer to the Water & Waste Contractors Portal Guide(PDF, 839KB)

Following registration, contractors must complete standard connection training and execute the Accredited Deed before becoming eligible to undertake standard connections as a standard connection accredited contractor. For information about the accreditation framework, refer to the Water & Waste Accreditation Deed(PDF, 413KB)

Standard connection accredited contractors must adhere to the Accreditation Deed and are subject to performance management by the City. Auditing and performance management may result in probation, suspension, or termination of an accredited contractor if there is an identified non-conformance.

Standard connections are defined in the standard works category table.

For more information refer to the Standard Connections Guideline(PDF, 865KB).

Only accredited contractors appointed by the City can perform standard connections.

How do I find a standard connection accredited contractor?

To view the City’s standard connection accredited contractor list, register with the Contractors Portal.

You can also download the accredited contractor list(PDF, 124KB).