The City provides access to potable and recycled water via filling stations for customers who require access to bulk volumes of water. You can apply for access to metered standpipes to draw water from the reticulation system via an agreement with the City.
Filling stations for water carriers
Filling stations are permanent outlets to dispense water into a tanker or other portable water vessel. They provide an option for business customers to access bulk volumes of potable (drinking) or recycled water.
The City operates both potable (drinking) water and recycled water filling stations for water carriers who have obtained approval for access.
Recycled water filling stations
There are 10 recycled water filling stations that can be accessed through an automated system which requires an access key tag.
Apply to become a recycled water carrier – visit recycled water for commercial users.
All recycled water users and drivers must complete the mandatory recycled water training. You can learn about mandatory training on the recycled water for commercial users page.
Potable water filling stations
We operate 12 approved domestic drinking water filling stations.
To gain access approval, you must:
- be a registered business
- hire a metered standpipe from us
- hold a current backflow certificate.
If water is to be used for drinking purposes or domestic use, you will also need to hold a mobile food licence under the Food Act 2006 (Qld).
Responsibility for the quality of water supplied from a tanker filling station transfers to you as the customer at the filling station outlet.
From time to time, fill stations may be shutdown for scheduled maintenance. If there is a scheduled shutdown we'll update the Drinking water filling station page or send you an SMS with details.
If you experience a problem at a fill station, report the issue by calling us on 1300 000 928.
Learn how to submit your application for supply of potable water through a metered standpipe below.
Learn more Rules around accessing the City's reticulation system.
Metered standpipe hire
Under certain circumstances a metered standpipe can be hired to draw potable drinking water from the town water supply.
Use of metered standpipes is limited and availability is reserved for situations where other options are not available.
Metered standpipes can be hired short term (2 days up to 8 weeks) or long term.
You will be required to submit water usage readings to us every quarter or more frequently depending on your water usage. We will email you a reminder before the submission date. All late or missing readings will result in a late fee being charged.
||$278.70 for first 2 days
$13 per day
|$2.51 per day
|Water usage charge
||$5.57 per kilolitre
||$5.57 per kilolitre
||$2000 per standpipe
|Late/no read fee
||$43.60 per billing period
* Fees are for the 2021–22 financial year and are subject to review each financial year.
If you already have a metered standpipe and would like to hire another one, please make a new application.
Returning a standpipe
If you no longer need your metered standpipe, call us on 1300 000 928 or email email@example.com to arrange a suitable time to return. After return of the standpipe, your final account charges will be calculated. If a refund is due, we will contact you for your bank account details.
Damaged, lost or stolen standpipe
If your standpipe is faulty or damaged, contact us within 48 hours to report the fault and arrange a replacement. We will assess the standpipe damage and make necessary repairs. If you are found to be at fault, we'll send you an invoice for repairs.
If a standpipe is lost or stolen, you must report it to the Queensland Police immediately then call us on 1300 000 928 to provide us with the report number and relevant details.
After these details are received, we will estimate final charges for your account and provide you with an invoice. Any security deposit paid will be forfeited and, if another standpipe is required, you will have to pay another deposit.
Standpipe application process
To hire a metered standpipe, you need to:
How to apply
Use this application for the short-term or long-term hire of a metered standpipe. Approved customers must act within the terms and conditions of the approval.
- Read Approval for supply of potable water through a metered standpipe(PDF, 217KB).
- Gather your documents.
All potable water carriers must supply the following supporting information with their application:
- an Australian Business Number (ABN)
- a backflow certificate.
Potable water carriers delivering water to residential properties must also supply:
- a current mobile food business licence
- a health inspection certificate.
You will be notified about the outcome of your application within 10 business days. Once approved, we will email you the payment notice for the standpipe security deposit.
After your payment is confirmed, we will contact you to arrange an appointment for you to collect the standpipe from the Nerang Customer Service Centre – 833 Southport Nerang Road, Nerang.
For more information, contact us on 1300 000 928.