Your water meter registers all the water used at your property. Every property has its own individual water meter. In duplexes, group or strata-titled properties, there may only be one meter servicing some or all dwellings.
We read your meter four times a year. Please ensure your water meter is always accessible to our meter readers and is clear of objects, earth and insects. If your meter can't be read, then your water usage will be estimated.
Your water and sewerage rate notice displays the water you use as water consumption. Use our online My water dates tool to find out when your meter is due to be read and when you can expect your water bill.
Water meters are usually located towards the front of your property, close to either the left or right boundary. Most meters are at ground level covered by a lid marked ‘Water Meter’.
If you are unable to find your water meter, contact us on 07 5667 5801 or 1300 000 928, or email firstname.lastname@example.org.
If you are building a property visit Water and sewerage connections.
There are many different water meters in use, but with each model the black numbers register kilolitres (kL) (these are used for billing) and the red numbers register litres.
This video shows how to read your meter.
- Record the numbers from your water meter.
- At the same time a day later, record your water meter reading.
- Subtract the first reading from the second reading.
- This is your household's daily water usage.
Visit My Water for water saving tips.
If you've received a letter advising that your usage is higher than normal, a higher than usual bill or you've noticed damp or wet patches in or around your property, you may have an internal leak.
We recommend you:
- rule out all possible causes for higher than usual water consumption, such as visitors, extra garden watering, filling up a pool or known leaks in fixtures or fittings
- conduct a meter test.
To conduct a meter test, turn off all taps and water-using appliances on your property, then check the water meter for signs of movement. If the dials on the meter are moving, there could be a leak.
If there is no movement at the meter, take a reading and do not use any water, including flushing the toilet, for at least 30 minutes, and then take another reading. If the meter reading has increased, there is a leak and you should contact a licensed plumber. Find out more about potential water leaks.
Learn how to locate your meter and checks for leaks in the About your water meter fact sheet(PDF, 382KB)
Water meters are routinely replaced when they have been identified as having reached the end of their life cycle.
We have a water meter replacement program to ensure reliable and accurate billing.
You will receive a notice in your letterbox when your water meter is going to be replaced. As water meters are usually located near the front fence of your property in the grass or footpath, you don't need to be home when the meter replacement occurs.
If you would like a water meter on your property moved onto the front verge / nature strip, call 1300 000 928 or 07 5667 5801.
If you would like your water meter relocated to left or right of its current position, you will need to apply for standard connection approval. You will then need to engage a suitably qualified contractor to move the water connection line, water meter and meter box in accordance with the approval.
If you think your water meter may not be accurate, use this form to request us to conduct an accuracy test.