Water performance reports

Water and sewerage services play an important role in our health and wellbeing.

These services are regulated by several departments, including the:

  • Department of Resources
  • Department of Health
  • Department of Local Government, Racing and Multicultural Affairs
  • Department of Environment and Science.

Key performance indicators

The Department of Resources tracks the performance of water and sewerage service providers through Key Performance Indicators (KPIs).

These KPIs give a community an overview of the general state of their water and sewerage infrastructure and services. This includes:

  • water security
  • financial status
  • customer engagement and;
  • environmental performance.

External factors affecting performance

Our performance can be influenced by a number of 'external' factors, including:

  • Climate - rainfall patterns, evaporation and temperature.
  • Geography - geology (the type of soil) and topography of the region.
  • Size - the number of people connected and the size of the area being serviced.
  • Asset age - old assets may need more maintenance/repairs and may be less efficient.
  • Location - Queensland is a big state with communities ranging from urban cities and towns to rural, semi-rural and remote.
  • Services provided - water treatment.
  • Water source - water from a river, dam or bore may need different treatment. Distance to supply affects pumping and infrastructure costs.
  • Regulation - we need to achieve strict water quality standards through water and sewerage treatment.

The City makes our Annual Water and Sewerage Services Performance Reports available as part of our requirements.

Download our 2019-20 Annual Regulatory Performance Report(PDF, 1MB)