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Interruptions to water services can be due to planned or unplanned works or water projects. Find out how you can prepare for interruption of water services.
An interruption in your water service may be due to:
For up to date information regarding water and sewerage interruptions view our Water and sewerage alerts.
Find out more about scheduled projects and water leaks.
While we will always work quickly to restore your water service, it's always a good idea to prepare for any kind of water outage. We recommend having approximately four litres of water per person per day set aside for drinking.
If a water outage is planned for your area, you should receive a letter indicating the expected type of work and timing it will take.
Useful preparations for a water shutdown include:
In some instances, your water may become discoloured after a water interruption. This can be due to air and debris entering the pipes.
If you have discoloured water, we recommend:
Should water remain dirty more than 10 minutes after you have completed the above activities, call 07 5667 5801 or 1300 000 928 as we may need to investigate further.
For more information about water discolouration, visit the water quality page.