Managing volunteers

Attract and manage volunteers – Basic guidelines and knowledge for sports clubs and volunteering groups, including fact sheets on attracting and managing volunteers.

"Helpful information and links for those interested in starting a new not-for-profit organisation or sports club.” Ping, Australian Chinese Women’s Federation

Write a captivating volunteer position description – Article outlining important elements to add when creating volunteer position advertisement.

"I like this as it provides a really good overview of the elements that recruiters should use to make the volunteer opportunity attractive to potential volunteers.” Philomena, The Benevolent Society

Engage volunteers with disability – A co-designed guide and videos to build an inclusive volunteer program.

"The resource is very pragmatic, focussing on what can be done to engage more people with a disability into volunteering and contribute to a greater theme of inclusion.” Brad, Volunteering Gold Coast

Volunteer management – Overview of volunteer management including how to supervise and support volunteers.

"I’d imagine that paid Volunteer Managers are familiar with this information, but those new to the role would find the content very useful. In case of any issues, there’s helpful information here to refer to and ensure all angles have been addressed." Steve, Surfers Paradise Baseball Club

A guide to volunteer newsletter – Tips to design an engaging newsletter for your volunteers.

“A simple and usable step by step guide to build a strong newsletter that volunteers won’t want to put aside!” Brad, Volunteering Gold Coast

Using personal pronouns effectively – Fact sheet to use pronouns correctly and create a welcoming environment to LGBTIQAP+ volunteers. Listed on the Resources Hub page of Volunteering SA & NT

“This resource provides good strategies to share with your volunteers to build awareness and create safe spaces.” Ping, Australian Chinese Women’s Federation

Sample exit interview template – Example of an interview template or survey to use when a volunteer is leaving your organisation.

"This is a straightforward template that will enable volunteer managers/coordinators capture the reasons why volunteers leave their roles. The template is well constructed and is a useful tool." Leanne, Gold Coast Regional Tennis Assembly

Volunteer reward and recognition – List of ways to recognise and show appreciation to your volunteers.

“A short two-page list of how to reward volunteers using no cost and low-cost ideas and actions.” Jane, National Trust of Australia

For more information, resources and support, visit:

• Volunteering Gateway to access resources and tools to recruit, train and retain volunteers.
• National Standards for Volunteer Involvement to ensure best practice in attracting, managing and retaining volunteers
• Justice Connect to find out about your legal obligations when managing volunteers
• Volunteering Australia, the national peak body for volunteering
• Volunteering Queensland, the lead voice for volunteering in Queensland
• Volunteering Gold Coast, the local volunteer resource centre.