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Are you moving?

Find out how to update your contact details with us, plus other useful tips you might like to add to your moving "to do" list.

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Moving house

There are many things that you need to do when leaving a property and moving into a new one. Find some useful information below.

Update your address, email and phone details with us

Rates and water notices and general council services

Incorrect contact details can lead to delays in receiving your notice. You may miss the early payment discount and accrue penalty interest. It can also mean that we may not have the correct information for rating purposes. This could result in an incorrect general rate being applied to your rate account.

Register for My Account

To update your details and manage your council services online, register for My Account. This is a secure customer account accessed with your unique user name and password.

Visit My Account to find out more and register.

You can also let us know about your change of details by:

Submit change of details

Dog registration

Dog registration is compulsory. It's important we have the correct residential address for your pet so we can return your dog to you if it’s lost.

If your dog is currently registered with the City and you're moving to another property on the Gold Coast, you can update your dog's details online.

If you have moved to the Gold Coast and your dog is registered with another council, please register your dog with City of Gold Coast.

For forms and more information visit our Dog registration page.

(Please note, the City has a reciprocal registration agreement with several local councils. Find a list under the drop-down sub-heading, 'Reciprocal dog registration', on our Dog registration page).

Change of name

To change the name on a title you will need to contact the Department of Natural Resources, Mines and Energy (DNRME) on 13 74 68. Please note, there may be fees associated with changing a name on the title. Once DNRME have processed the change, they will forward the details to the City so we can update our records.


Moving in

Bought a property on the Gold Coast? Find out more about what happens now:

Change of ownership confirmation – how the City learns of a change in property ownership

The City updates its ownership records based upon information provided by the Queensland Government’s Department of Natural Resources, Mines and Energy (DNRME). When a property changes hands, DNRME sends through official confirmation of the change of ownership of the title to the property. Our Property Services team then updates the City’s records. The City charges a one-off Property transfer fee for this process. You will see this fee on your first rates notice for the property.

The City records the 'service address' provided by DNRME as the mailing address for any correspondence relating to the property's rates and water accounts. You can request a copy of your property title by contacting DNRME.

If you need to let us know about a change of address, register or sign in to My Account to update your details online.

You can also let us know about your change of details by:

Submit change of details

Data collection form - helping the City keep property records up to date

When the ownership of a property changes, we send a data collection form to the new owners to complete. Through this form the new owners can let us know whether they are:

  • living on the property (owner-occupier)
  • renting it to permanent tenants, or
  • leasing it as holiday accommodation.

This information helps the City to rate the property correctly. If you receive this form, please make sure you complete and return it to us as soon as possible.

Useful information

Change in rating category

You must tell us if the status of your property changes. For example, if you property changes from a rental property to owner-occupier or from resident to rental. Please let us know by completing our data collection form. This will help us to update your property to the new general rate.

Submit data collection form

What to expect from your first rates and water notices

We’ll send your first rates and water notices to you once the property ownership details are in your name. (Please note, it can sometimes take several weeks for the Department of Natural Resources, Mines and Energy (DNRME) to provide the City with confirmation of the change of ownership. You will not receive your first notices for the property until this confirmation has been processed).

Your solicitor will have made the necessary adjustments at the time of settlement. Any payments received from the vendor as a result of these calculations will be reflected as a credit in your opening balances. If you have any questions regarding your initial rate or water notice, please first check the settlement statement from your solicitor.

You will find information about the various payment methods we offer on the back of your notices and also on our Payments page. Visit our About your rate notice and About your water bill pages for a general explanation of the charges you might see on these notices.

Register for My Account to:

  • check your account balances online
  • set up payment plans or direct debits
  • receive your notices by email
  • view copies of your notices
  • manage your contact details and communication preferences.

Properties managed by a third party - how to notify the City of their authority to act on your behalf

Please note: we can only accept notifications from the registered owner of the property or in the case of a trust or a company, the Director of the trust or company.

Property held in the name of individual person(s)

Complete the Nominate an authorised representative form.

You can also call us on +61 7 5667 5995 or 1300 366 659. Please quote the rates or water and sewerage notice reference number, property address and current postal address.

Property held in the name of a trust or in a company name

Director to complete the Nominate an authorised representative form.

Find the Nominate an authorised representative form below.

Bin collection service

If there is an existing bin collection service to your property, it will continue as is unless you request a change. Changes include adding an optional green waste collection service or upsizing to a larger recycling bin.

If you have built a new home and are ready to move in, call us on 07 5667 5976 to request a bin collection service at least two business days before moving in. We will confirm if you are in a serviced area and provide advice on other waste services if you are in a rural area that is not serviced.

Visit our Residential bin collection page to find:

  • information about the waste collection services we offer
  • how to order new bins and/or upsize existing bins
  • how to report a missed bin collection
  • how to order repair/replacement of a damaged bin
  • information for tenants.

Visit our Bin day finder and recycling calendar page, to find out which day your weekly green/red lidded bin (general waste) collection service and fortnightly yellow lid bin and/or lime green lid bin (recycled) service occurs.

Registering dogs, plus rules about keeping other pets and animals

Dog registration is compulsory in the City of Gold Coast. You can let the City know of your change of address by completing one of the following forms, depending on your circumstances.

If your dog is currently registered with the City and you're moving to another property on the Gold Coast, you can update your dog's details online.

If you have just moved to the Gold Coast and your dog is registered with another council, please register your dog with City of Gold Coast.

Visit our Dog registration page for information and forms.

(Please note, the City has a reciprocal registration agreement with several local councils. Find a list under the drop-down sub-heading, 'Reciprocal dog registration', on our Dog registration page).

Don't forget to let your microchip registry know that your contact details have changed/ Microchipping your pet dog and/or cat is compulsory. Further details about microchipping requirements can be found on our Dog registration page.

Rules about keeping other pets and animals

information about City regulations that are in place for keeping domestic animals can be found on our Pet owners - local laws, breaches and fines page. This includes a downloadable brochure, Quick guide to keeping pets on the Gold Coast. If you would like to keep more than the number of allowable animals, you will need to apply for a permit to do so. Find an application form for a 'Keeping of animals (excess animals) permit' below.

Pensioner concessions

Please be aware that pension concession entitlements on a property or for a dog registration are not automatically transferred to a new residence. You will need to let the City know about your move and complete a new application for concessions.

Rates and water pensioner concessions

Visit our Pensioner concessions page for details and how to apply for concessions at your new property.

Dog registration concessions

You will need to attach proof of eligibility when updating your pet's details.

Find the Dog registration – change of details form below.

What's on in my area?

Our Media Centre gives you the latest City news and alerts in one convenient location. This includes information about:

  • water interruptions
  • bushfire hazard reduction burns
  • road and beach closures.

Some of the services and facilities offered in your area might include:

  • Libraries – find the locations and opening hours of the thirteen libraries spread across the Gold Coast.
  • Maps - view maps showing details of waste and recycling centres, community centres, dog exercise areas and more. Find places near you to have fun and enjoy the city you live in.
  • Markets – find out about the variety of markets happening each week around the city.
  • Parks – find out about our popular parks and which ones are closest to you.
  • What’s on – view our events calendar for things to do near you and around the Gold Coast.

Moving out

Moving out of a property on the Gold Coast? Here are some useful tips and tasks that you might need to add to your 'to do' list when moving out.

Change of ownership notification after property settlement

If you’re moving out because you have sold your property, it may take a number of weeks for the City to be officially notified of the change of ownership by the Department of Natural Resources, Mines and Energy (DNRME).

We can prevent the sending of any further notices for that property to you if you let us know the settlement details. Please provide the settlement date, solicitor and purchaser details (if available). You can contact us by phone, email or in person. If you have bought another property on the Gold Coast, you can let us know your new address via the methods described at the top of this page.

Please note: the sale of the property must have settled for the City to be able to record this detail.

Cancel direct debit (rates and water payments)

If you were paying your rates and/or water and sewerage notices (for the property you are moving out of) by direct debit, make sure you cancel the agreement. Let us know by completing and submitting a Direct Debit Change Request form.

Find the Direct Debit Change Request form below.

Cancel or transfer green waste bin collection service

The lime green lid bin (green waste) collection is an optional service. Please visit our Green waste bin collection page for information on how to cancel this service or transfer it to your new address.

Update dog registration details

If your dog is currently registered with the City and you're moving to another property on the Gold Coast, complete and submit a Dog registration change of details form. Find this form on our Dog registration page.

Don't forget to let your microchip registry know that your contact details have changed. Microchipping your pet dog and/or cat is compulsory. Further details about microchipping requirements can be found on our Dog registration page.

(Please note, if you are moving away from the Gold Coast, the City has a reciprocal registration agreement with several local councils. Find a list under the drop-down sub-heading, 'Reciprocal dog registration', on our Dog registration page).

Pensioner concessions

You may be eligible for State Government subsidies and concessions on your rates and water notices, as well as on dog registration if you have a pet dog, if:

  • you are moving out of one property and into another Gold Coast property, and
  • hold a relevant pensioner concession card.

Please note that pension concession entitlements on a property or for a dog registration are not automatically transferred to a new residence. You will need to let the City know about your move and complete a new application for concessions.

Rates and water pensioner concessions

Visit our Pensioner concessions page for details and how to apply for concessions at your new property.

Dog registration concessions

You will need to attach proof of eligibility when updating your pet's details.

Find the the Dog registration – change of details form below.

Related information

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