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City of Gold Coast works hard to address issues that affect everyone in our community. We also identify and work with groups that need specialised support.

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Changing Places - toilets

Changing Places toilets Broadwater Parklands

Changing Places toilets are different to standard accessible toilets. They have extra features, more space, and are accessed using a Master Locksmith Access Key (MLAK).

Each Changing Places toilet provides:

  • a height adjustable adult-sized changing bench
  • a ceiling tracking hoist system
  • additional circulation space
  • a safe and clean environment.

Broadwater Parklands and Burleigh Heads also include a shower, and wide entry doors to allow beach wheelchair access.

Please note: You need to bring your own sling to use these toilets.


Changing Places toilets are currently located in Southport, Burleigh Heads and Carrara with an adult-sized changing facility in Broadbeach. For detailed information and maps for each facility, please click on the links below.

Pacific Fair shopping centre in Broadbeach also has a Changing Places toilet. For more information, visit the
Pacific Fair shopping centre website.

A full list of Changing Places toilets locations around Australia can be found on the Changing Places Australia website.

Accessing the toilet

These toilets require a Master Locksmith Access Key (MLAK) to access.

For more information on the MLAK, please contact the Master Locksmiths Association of Australasia by phoning 1800 810 698 or visit the Master Locksmith Access Key web page and download the 'Flyer for end user' PDF document found in the additional information section at the bottom of the page.

Apply for a key (MLAK) for these toilets

The City of Gold Coast has a limited number of free Master Locksmiths Access Keys (MLAK) to give to eligible residents. Eligibility is restricted to people with a disability that need to use these facilities.

To order an MLAK from the City, please complete the application form and return it to the Safe and Liveable Communities Branch. Return details are listed on the application form. To confirm eligibility for a MLAK, applicants are required to submit at least one attachment as outlined on the application form.

Accessibility is important to us. For assistance with accessing or completing the application form, or for other formats of the application form, contact Safe and Liveable Communities Branch.

Phone: 07 5581 7439

How to use the equipment

Please note that slings are not provided. To use this facility you need to bring your own ‘four-looped’ sling.

Download instructions for change tables and ceiling tracking hoists, as well as, conditions of use from our Changing Places toilets - resources page.


For maintenance, cleaning or to report an issue with these toilets please call 1300 694 222 during business hours or 1800 637 000 after hours.

Related information

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