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Supporting the community

We are working on a range of initiatives to support the community.

National Relay Service for the hearing impaired Language translation services

Community support

Safety Card Information

The City is committed to supporting our diverse community and the various community-minded organisations that operate across the Gold Coast. We are all in this together.

Financial support

City-driven initiatives designed to provide financial support include:

Property owners can request a payment arrangement online for rates and water bills. Find out more on our rates and water bills page.

For hardship relief call 1300 GOLD COAST (1300 465 326) or 07 5582 8211.

Health advice

The City of Gold Coast reminds everyone to follow the preventative advice from Queensland Health.

For all health information, visit or for non-urgent health advice call 13HEALTH (13 43 25 84).

Community Recovery Hotline

If you have no other means of getting food or essential items, call the Community Recovery Hotline on 1800 173 349.

The hotline has been activated by the Queensland Government to assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.


If you are experiencing homelessness or at risk of homelessness, contact the Gold Coast Homelessness Service on 07 5579 6060.

For confidential advice (24 hours), free call Homeless Persons Information Queensland on 1800 474 753 (1800 HPIQLD) or TTY: 1800 010 222.

The 7CareConnect App has been produced by the Gold Coast Homelessness Network. It provides map-based information on local organisations providing support services including food services, accommodation, support services and health services. This browser-based application can be viewed on smart phone or a desktop computer.

Safety needs

Domestic and family violence

Confidential support and assistance continues to be available.

Look out for your neighbours. If you see or hear any usual behaviour, contact Policelink on 131 444.

Find local support services on the Gold Coast here or phone the following helplines:

DVConnect Womensline - 1800 811 811
Telephone hotline for women, their children and pets experiencing domestic and family violence. Womensline offers emergency transport and accommodation, as well as crisis counselling and interventions.

DVConnect Mensline - 1800 600 636
Available 9am to midnight, seven days a week. Provides telephone counselling, referral and support services for men experiencing or using domestic and family violence.

1800RESPECT - 1800 737 732
Provides support for people, friends and family experiencing or at risk of experiencing sexual assault, domestic or family violence. Support is also available for professionals supporting someone experiencing or at risk of experiencing sexual assault, domestic or family violence.

In an emergency call the police on Triple Zero (000).

Safety Information card

The City has developed a wallet-sized Safety Information card containing contact details of support services which may be of assistance in times of need.

Want to help?

Volunteering during COVID-19

  • Care Army - The Queensland Government is calling for volunteers to join the Care Army to support and protect those most at risk during the COVID-19 pandemic. To register visit the Care Army registration page or contact the Community Recovery Hotline on 1800 173 349.
  • Volunteering Gold Coast has a number of volunteer roles available to support high risk and vulnerable people in our community. Visit their website for more information about how you can help.

Local donation opportunities

City of Gold Coast has partnered with Australian Charity, GIVIT, in managing all offers of assistance to individuals and communities affected by the COVID-19 pandemic. People wishing to support affected families and communities are encouraged to pledge physical items or donate funds via the GIVIT website. All donations received will go towards purchasing essential items and providing other forms of support to help affected families.

Related information

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