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Coronavirus (COVID-19) updates

Find out more about the City’s response to Novel coronavirus (COVID-19).

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Novel coronavirus (COVID-19): City updates and impacts

The health and wellbeing of the Gold Coast community, our customers and City employees is our first priority. We are working to ensure that we continue to deliver essential services, and support our city in the response and recovery of the COVID-19 pandemic.

Important resources

Health updates

For all health information visit health.qld.gov.au or for non-urgent health advice call 13HEALTH (13 43 25 84).

Community Recovery Hotline

If you have no other means of getting food or essential items, call the Community Recovery Hotline on 1800 173 349.

The hotline has been activated by the Queensland Government to assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.

Useful links

Stay informed

  • Download the 'Coronavirus Australia' government app in the Apple App Store or Google Play
  • Join the Australian Government WhatsApp channel on iOS or Android.
  • Subscribe to Scamwatch radar alerts to receive information about the latest COVID-19 scams direct to your inbox.
  • Stay up-to-date with us on social media including Facebook. Subscribe to our e-newsletter Gold Coast Weekly and bookmark this web page.
  • Download the COVIDSafe app. This app speeds up contacting people exposed to Coronavirus (COVID-19). This helps the Australian Government support and protect you, your friends and familly.

Latest City updates

On 1 June, the Queensland Government released an update to Queensland's Roadmap to Easing COVID-19 Restrictions. The City is assessing our 800 plus services to ensure we can safely resume operations and re-open facilities as restrictions ease. All updates to our services and facilities will be listed here, so check back regularly.

When thinking about what you can and cannot do, first follow the social distancing advice from Queensland Health.

The Queensland Police Service (QPS) is providing ongoing support to Queensland Health as part of a coordinated whole of government response to COVID-19. Police have certain powers under the Public Health Act 2005 (Qld) to ensure compliance with the intent of the legislation, and penalty provisions apply.

Complaints about non–compliance with current social distancing regulations should be referred to Police link hotline 131 444.


Hardship relief

Residents

Are you experiencing financial stress due to COVID-19? Property owners can apply for interest free payment arrangements for rates and water bills. Find out more on our Rates and water bills page.

Go to our Community support page for additional information.

 

Businesses

We understand the impact COVID-19 restrictions have had on your business. The City has released a business support stimulus package for local businesses currently in survival mode with reduced revenue and significant cash flow difficulties. City Environmental Health officers are available to assist food businesses, beauty therapy and nail salons to reopen safely.

Go to our Business support page for additional information.

Essential services

  • Waste collection: Services are operating as usual. Please ensure your bins are placed out the night before your collection day for early services.
  • Waste and recycling centres: The 'odds and evens' registration plate system at Waste and Recycling Centres (WRCs) no longer applies. However every second bay will remain closed to ensure social distancing is maintained. To minimise delays, residential green waste will ONLY be accepted at WRCs with 'Green waste drop and go' facilities which includes Coomera, Molendinar, Merrimac and Reedy Creek. Some restrictions at centres remain. Visit our Waste and recycling page for further information. Please avoid or reduce visits unless absolutely essential.
  • Illegal dumping: Residents are reminded to dispose of residential waste responsibly. There has been an increase in items like furniture, white and electrical goods and clothing left outside closed charity shops and excess household rubbish being disposed of in public bins at City parks. Illegal dumping is a serious offence and fines start at $2135.20 for individuals.
    Report dumping via 1300 GOLD COAST (1300 465 326) or report a problem.
  • Water and sewerage: Services are operating as usual. Please ensure wet wipes are not flushed into the system as they can cause blockages.
  • City regulations: Services operating as usual. 
  • Beaches and lifeguard services: Gold Coast beaches are open for exercise and recreational purposes. We remind everyone to swim between the flags and heed lifeguard advice. Please continue to follow current social distancing advice from the Queensland Government.

Other City service changes

  • Customer service centres: All customer service centres attached to libraries are closed. Customer service centres located in Bundall, Southport and Nerang are currently open. Please avoid visiting wherever possible. Please use our online services or phone 1300 GOLDCOAST for any urgent issues.
  • Cessation of cash payments at City facilities: The City has stopped accepting cash payments at its customer-facing facilities. This includes waste and recycling centres, customer service centres, City pounds, Smart Water Laboratory and off-street car parks that have parking attendants for payments. We encourage customers to use non-face to face payment options, such as our online or over the phone services. If payment needs to be made at a customer service centre, we are accepting debit or credit card (maximum of $50,000 credit card payments) or cheque. Please note customer service centre changes above.
  • Gold Coast Libraries: We will be reopening all return chutes on Monday 8 June to enable our members to return all of their library items. Members will be able to return items in the 24 hour chutes located at the following libraries:
    • Broadbeach
    • Burleigh Waters
    • Coolangatta
    • Elanora
    • Helensvale
    • Nerang
    • Runaway Bay
    • Southport
    • Upper Coomera.

Note: Robina Library is not able to receive returned items as it is currently under renovation. Burleigh Heads and Palm Beach Libraries do not have return chutes. Further information on the staged reopening of Gold Coast Libraries can be found on our Libraries website.

  • Environmental Health Services: Officers will support food businesses to move to take away and delivery operations safely.
  • City standards (approvals and licensing): Are available and ready to assist businesses seeking to open or who may wish to amend their activities in response to COVID-19.
  • Face-to-face meetings: Meetings with City officers (including development applications or general meetings) are being prioritised and non-essential meetings are being moved to email or telephone conversations where possible.
  • Call outs to private properties in response to complaints: To be assessed on a case-by-case basis in an effort to minimise any unnecessary contact.
  • HOPO ferry service has been temporarily suspended.
  • Hazard Reduction Burn Program: The City of Gold Coast’s bushfire hazard reduction burn program will resume in June and continue until September, subject to weather conditions. 
  • City Parking: On-street and off-street parking meters will return to normal from 16 May. Parking fines will be issued across the city where parking requirements are not observed. All beach-side parking has been reopened. Visit the Department of Environment and Science's website for information on National Parks.

City venues

  • Community centres remain open for essential services, with consideration of non-essential activities for up to 20 people where social distancing and other hygience requirements can be achieved.
  • Indoor sport and related activities are being reassessed. From Saturday 6 June the following major sporting venues will reopen:
    • Coomera Indoor Sports Centre - open for gymnastics leased space only
    • Carrara Indoor Sports Stadium - open for squash, roller sports and basketball during set times
    • Gold Coast Sports and Leisure Centre - open for basketball, netball, futsal and volleyball during set times. Venue open to casual shoot arounds for up to 20 people during set times.
    • Gold Coast Sports Precinct - open between 4pm and 10pm
    • Gold Coast Cycle Centre - open between 4pm and 8pm.

Contact the individual venues for further information. From Monday 8 June, we expect more activity spaces to be reopened for bookings.

  • Tourist parks will reopen for bookings from 13 June. Bookings will be restricted to villas, ensuite sites and self-contained caravans. 
  • Aquatic centres: The Gold Coast, Palm Beach and Miami Aquatic Centres will reopen with restricted services on Monday 22 June. Other centres are expected to open in Stage Three or once any refurbishments are completed. 

City events

  • City-run events are suspended until further notice, including Active Travel and Movies in the Park. Selected Active & Healthy outdoor group classes will resume with 20 or fewer participants. Bookings are required for all sessions. Those attending should contact the local instructor to find out if their regular class is running. Online classes are still being offered. Indoor classes will be back from 13 July.
  • The Botanic Gardens visitor centre is temporarily closed and education tours have been cancelled.
  • Surfers Paradise Beachfront Markets - restarting from Friday 12 June. Please see this Markets' web page for details.

City parks

Gold Coast parks, dog agility parks and off-leash dog areas remain open, with patrons required to observe appropriate social distancing at all times.

Water fountains and bubblers will remain turned on based on advice from Queensland Health, however users should practice appropriate hygiene. The City will increase cleaning frequency. Soap dispensers are available in some public amenities in our most popular parks.

From Saturday 16 May, the following City park services and facilities will resume:

  • all playgrounds, gym equipment and BBQs open
  • skate parks and outdoor basketball courts open
  • sports fields and parks are open for use by families, friends and members of the same household (up to 10 people) for outdoor non-contact activity. Fields and parks are not open for organised sporting activity such as training and matches. 
  • park bookings are open for up to 10 people
  • Broadwater Parklands is open, however the bouncy pillow and rockpool wet play will remain temporarily closed. Rotary chapel open for weddings up to 10 people and Southport Pier open
  • free tree scheme reopened.

Complaints about non–compliance with current social distancing regulations should be referred to Police link hotline 131 444.

Boat ramps

Boat ramps remain open. Users are required to adhere to social distancing measures when using boat ramps. Follow social distancing advice from Queensland Health and advice regarding essential travel and activities prior to undertaking boating activities. For additional information on COVID-19 and boating, visit the Gold Coast Waterways Authority.

Community support

The City supports Queensland Health as the lead agency for coronavirus (COVID-19) information.

Our Community Support page provides a wide range of information to help you to:

  • stay safe
  • stay connected
  • stay informed.
Jump to key information

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