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Complaints (Administrative Actions) Policy and Procedures

If you have a problem, issue or concern about the services, decisions or actions of City of Gold Coast, we would like to hear about it. Visit our Complaints page to lodge a complaint.

The Complaints (Administrative Actions) Policy and Procedures define what is and is not a complaint in accordance with the Local Government Act, and the procedures that guide the process to resolve complaints.

Complaints (Administrative Actions) Policy and Procedures (PDF 509kb)

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