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Council of the City of Gold Coast

We provide a vast range of services, activities and facilities to make the Gold Coast the best place to live, visit and stay.

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Our decisions

How we make decisions, including reviews, decision making processes, guidelines and standards.

Council's authority and functions

The Local Government Act 2009 and a range of other legislation, court decisions and compliance with Australian and international standards define the decision making powers and responsibilities of your council.

Councils have no authority in matters that fall outside the mandatory or discretionary powers conferred by legislation.

If you have concerns involving an area of government where local council is unable to act or advise, you may wish to contact your State or Federal government representative. Your local Councillor is also available to assist and direct your concerns regarding government issues, and is always a good place to start.

Council resolutions

Council of the City of Gold Coast must exercise it powers by a resolution of the full Council, unless it has delegated its powers to the Chief Executive Officer (CEO). See Council meetings for more information and access to Council's resolutions. The minutes of local government meetings are both a record of the business transacted at meetings and the decisions made by local governments. A copy of agendas and the minutes of each meeting must be made available for public inspection, at one of our customer service areas or on our website. Details of the days and times when both full council (i.e. comprising all councillors) and its standing committees will meet are published in our Council Meeting Planner.

Council policies

Our policies are statements, formally adopted by either Council or the Chief Executive Officer, which provide guidance on interpreting legislation, outline our responsibilities and refer to relevant standards and guidelines for determining a decision, processes or course of action.

Local laws

Council does have a variety of specific powers to control, regulate, license or prevent and prohibit matters deemed relevant to a local government. These powers are administered through local laws adopted by Council. Council's local laws are aimed at protecting a range of environmental, social and health values in our city. Penalty Infringement Notices (PINs) are issued by City of Gold Coast officers for an act or omission against a local law or other legislation. The Penalty Infringement Notice (PIN) Review Policy defines the process and criteria under which requests for a review of Penalty Infringement Notices are considered.


Local governments make numerous decisions every day in order to properly discharge their powers and responsibilities. City of Gold Coast's Chief Executive Officer has the delegated authority of Council to make decisions on a number of specified matters, in particular decisions of an administrative nature.

In turn, the Chief Executive Officer has delegated a number of these powers to specified City staff. These delegations are recorded in a Register of Delegations which is open for inspection. For information about the Delegations Register please contact the Legal Information Unit on 07 5581 7483. 

Public participation 

Council encourages public participation in the development of its local  laws, policies and plans and general decision-making process. 

There are a number of ways you can have your views on particular issues brought to the attention of a committee or council meeting, or other discussion forums. These include:

Making a complaint about a Council decision or action

You can provide feedback, both positive and negative, on City services and/or lodge a complaint about a decision or other action Council takes.

External review of a complaint

You should always firstly refer any complaint directly to us to investigate. If you are not satisfied with our response to your complaint, you are entitled to contact an external review body about your concerns or for further advice. 

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