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Scientific Services

Specialised microbiological, chemical and physical water quality testing. Our laboratory service consists of an experienced team of scientists and technical support staff.

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Scientific Services
Find it and fix it fast

Not all water leaks are visible. Identifying and fixing leaks on your property are your responsibility and could save you from extensive damage and a huge water bill.

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Find it and fix it fast
Prevent sewage overflows

Stormwater and sewage don’t mix. Avoid excess water and a potential sewage overflow in your home by ensuring stormwater and swimming pool run off does not enter the sewage network.

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Prevent sewage overflows
Water and sewerage projects

Just as our cars need to be regularly serviced, so do our water and sewer mains. Water and sewerage infrastructure and research projects ensure our infrastructure is sustainable and meets future growth needs.

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Water and sewerage projects
National Relay Service for the hearing impaired Language translation services

Water & sewerage

High quality water and sewerage systems are essential to our community’s health and lifestyle. We understand healthy and well supported communities enjoy more opportunities and future prosperity. Our team works in partnership with South East Queensland Water (Seqwater) to provide safe, reliable water and sewerage services to the Gold Coast.

An overflowing stormwater drain

Water and sewerage alerts

No water? Find out if there are any planned or unplanned water outages in your area.

Water and sewerage alerts
A lady looking at bill changes on iPad

My water bill

Help and advice about your bill, payment plans, Pensioner Water Subsidy and when to expect your next bill.

My water bill
A leaking pipe

Water leaks and our relief policy

Find out how to check for leaks and apply for leakage relief if you are eligible to do so.

Water leaks and our relief policy
Aerial view of a water treatment plant

Our water and sewerage network

Read about our role as the City’s water and sewerage service provider, delivering water to the Gold Coast.

Our water and sewerage network
Drawings and plans laid out on a table

Connecting to our network

Find out how to apply to connect to our water and sewerage infrastructure.

Connecting to our network
A laboratory technician testing water quality

Water quality

Delivering safe, reliable high quality drinking water is our priority. Our city enjoys some of the highest quality water in Australia.

Water quality
Two Water maintenance workers

Current projects

View details of current maintenance and improvements projects being conducted around the city.

Current projects
Two people putting on a golf course

Recycled water

Learn about our Long Term Recycled Water Release Plan and how it supports sustainable business.

Recycled water
Storm water gushing down a road in heavy rain

Sewerage and stormwater

Find out how to protect your home from sewage blockage and overflow and check that your sewerage plumbing is compliant.

Sewerage and stormwater
Tradesman in a workshop

Trade waste

View the trade waste guidelines for Gold Coast businesses and industry.

Trade waste
Water flowing out of a tap

Water pressure

Find out what to do if you’re experiencing low water pressure at your home or business.

Water pressure
Two children at a sink

Water saving tips

Become a water saver today. With a few simple tips you can save thousands of litres per year.

Water saving tips

Related information

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Key information


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