Gold Coast Libraries updates

All Gold Coast Libraries closed until further notice

In response to the COVID-19 emergency, all of our libraries including the Mobile Library are now closed until further notice. 

This difficult decision has been made in line with Government requirements and strict social distancing protocols in place to slow the spread of COVID-19 in the community.

Discover how you can connect with Gold Coast Libraries at home. Download an eBook, stream a movie, learn online – we have you covered!

Don’t forget, our online library is open 24/7, and you can access all of our resources anywhere, at anytime, all free with your library membership. Just sign in using your library card number and PIN.

Questions in response to library closures

How can I become a library member?

My library books are overdue – how do I return my library items?

  • Don’t fear the due date! Any outstanding loans have automatically been renewed until 1 June 2020.
  • There is no urgent need to return your library items, however if you need to, we have made our after-hours library return chutes available 24/7.
  • Please note: Return chutes are not available at the Palm Beach, Burleigh Heads, and Book Box Early Years' libraries. Please return any items to the next nearest library.

Can I still place items on hold?

  • As our libraries will be closed, our holds service is temporarily unavailable and customers will not be able to place new holds on items.
  • The Inter-library loan service is also unavailable.
  • You can still place holds on our digital eBook and eAudiobook titles.

What will happen to my holds that were ready for pickup at the library that I wasn't able to collect in time?

  • We are working to extend the expiry date of holds that were already available for pickup at our libraries.
  • The expiry date will be extended so that your holds will remain available to collect once our libraries are able to reopen.
  • Please note: This does not include Inter-library loans that were available for collection. The Inter-library loan service is unavailable.

What will happen to items I already had on hold, but had not yet arrived for collection? 

  • As our holds service is temporarily unavailable, we won’t be able to fill any outstanding holds while our libraries are closed.
  • Unfortunately, this means some long-standing holds in the system may disappear. This depends on how long you have had the item on hold for.
  • We encourage customers to take note, or a photograph of the items you currently have on hold on your library account. Our staff will then be able to help re-place holds on any affected items once our libraries are able to reopen.

My library account is blocked – what do I do?

  • We are currently working on a solution to remove all blocks so library customers can continue to access our digital resources remotely.
  • Follow us on social media to stay updated on new developments.

Can I still contact the library?

  • Local Library phone support is available at all locations 8.30am - 5pm Monday to Friday and 9am - 4pm on Saturdays. Feel free to call us if you need assistance accessing our online resources, or have any queries regarding your library membership.
  • You can also still contact your local library via our online Ask a Librarian form if you have any questions, or need a reading suggestion.

I have lost my library card – how can I access the online resources?

  • We realise these are exceptional circumstances. To help you get access to our online resources, please phone your local library who will ask some questions to validate your identity. Our library staff will then talk you through how to access our resources from home.

What is my PIN?

  • Your PIN is usually the last four digits of the phone number we have on your library record. You use your full library card number and this PIN to access our online resources.
  • If this PIN isn’t working, use the Forgot My PIN? link from the library catalogue and follow the prompts, or contact our library staff for assistance.

How can I access online resources and digital items from home?

Some of the eBooks I want to borrow are unavailable, how can I find something else I might like?

A lot of the eBooks and eAudiobooks are unavailable – how can I access items online?

  • We are proactively adding extra copies of our popular eBook and eAudiobook collections as the demand for titles increase.
  • Holds on our digital collections are being monitored daily, and we are working to provide access to our digital collections as fast as we can.
  • If a digital item you want is unavailable, place a hold so you will be in the queue to get an available copy as soon as possible. A reminder that holds are no longer possible for physical library items.

The City continues to work under the guidance of the Australian Department of Health and Queensland Health. Information and advice is being updated on a daily basis, so we will keep you informed of any changes.