Yes, you can make part payments for rates and water notices; however, you can’t make part payments through the app for animal registration, applications, licences and permits.
You can access our full range of payment options through My Account via our website.
Go to ‘Make payments’, select the payment type, enter your account or reference number, then click ‘Outstanding’.
Sign in to My Account when you make service requests so you can view and track their progress.
When you are signed in, the app provides a subset of popular functions that are available through My Account via our website.
You can view your details, service requests, applications and licences. You can register for My Account through the app.
For a full range of online services, sign in to My Account via our website.
No, your sign in details are the same.
You don’t need a My Account or sign in to My Account to request a service, make a payment or submit ideas for our city.
However, if you would like to view your service requests, applications and licences, sign in to My Account. You can register for My Account through the app.
My Account is our online customer portal. You can access a subset of our online services from our app and larger range of services on our website if you register and sign in to My Account.
The app contains the most popular requests and services to make it easy to use. Sign into My Account for more options or visit our website for the full range of online services.
Report non-urgent issues such as graffiti, illegal dumping of rubbish and abandoned vehicles. You can also request a service such as replace a rubbish bin.
To report a non-urgent issue, select ‘request a service’ and follow the prompts.
As well as reporting neighbourhood issues, you can:
The location of this information varies depending on the make and model of your smart phone or device. Generally, the information is usually found under ‘Settings’. For specific instructions on where to find it for your smart phone or device, visit the manufacturer’s website.
Download the app directly from our website or from your app store – search under City of Gold Coast.
Yes, the new app is free. You can download it from app stores or from our website.
No, the new app called City App is a separate app created by a different vendor. If you have the previous app on your device, you will need to download City App and delete the previous one.
The previous app will be available until 23 May 2019.
City App will be available in coming weeks. We’ll update this page when the new app is available in the app stores.
Both apps are a great way for locals and visitors to report non-urgent issues such as graffiti in public places, illegal dumping of rubbish and abandoned cars. However, the new app offers more services and has the ability to be linked to our customer service portal, My Account.
With My Account you can track service requests as well as view your licences and applications.
Last year, we moved a number of legacy information, communication and technology (ICT) services on to a new platform so we could improve our digital customer service capability.
The new app is an integrated part of our new ICT system. Customers can now access a wider range of services through the new app.
To make it easier for you when submitting reports, the City of Gold Coast mobile application can use the location of your device at the time you’re creating a report as the location of the issue being reported. You can then review/change the location before it’s submitted to City of Gold Coast.
For further support regarding the mobile application:
Please contact City of Gold Coast by phone or email. Visit our Contact page for details.
The City of Gold Coast mobile application is currently available on traditional BlackBerry devices running Blackberry OS 6.x or 7.x only. You can view whether your device is supported through the Blackberry World application listing (under 'Supported Devices') at http://appworld.blackberry.com.
'Nearby Requests' displays public reports that have been submitted within 3.2 kilometres of the current location of your device, or within 3.2 kilometres of a searched location.
Please note, for any reports that are considered offensive or private, these will only be visible to City of Gold Coast and the person who originally submitted the report.
For more information on City of Gold Coast's graffiti programs, visit cityofgoldcoast.com.au/graffiti.
City App, the City of Gold Coast mobile application ('app') is a smart phone application, which is free to download, that enables the general public within City of Gold Coast boundaries to report non-urgent issues to the City.
You can report the following non-urgent issues:
All urgent issues relating to City services (including fast/gushing water leaks) should be reported to City of Gold Coast by telephone - 24 hours a day, 7 days a week on 1300 GOLDCOAST (1300 465 326) or 07 5582 8211.
All other non-urgent issues can be reported by telephone, email, internet form, post, fax or in person at a City of Gold Coast administration centre or branch office. Visit our Contact page for details.
The app can be downloaded from end July 2013.
In addition to providing the location information when submitting a report, please include any other information in the ‘Description’ field that would assist us in locating the issue.
Some report types (such as Abandoned Vehicle) will also prompt for additional information that’s required to appropriately respond to your request.
Otherwise if there is any other information you believe would be helpful (such as identifying the asset/structure involved, any identifying marks/labels) please also include these in the relevant field before submitting the report.
While you are able to submit a report without including an image, providing a clear photo of the issue along with the immediate surrounding area will help us to better identify the issue reported.
The mobile app prompts you to provide your first name, last name, email address and telephone number. You only need to provide this information once and it is then stored within the app.
You can submit reports anonymously by selecting this option in the 'Settings' menu. Check the box marked 'Send report anonymously'.
City of Gold Coast strives to review and action all items as quickly as possible. Offensive graffiti is always given priority.
All urgent issues relating to City services (including fast/gushing water leaks) should be reported to City of Gold Coast by telephone - 24 hours a day, 7 days a week. Visit our Contact page for details.
You can report non-urgent issues relating to City services through the app. Alternatively you can use any existing service channels (which may include by telephone, email, internet form, post, fax or in person at a City of Gold Coast administration centre or branch office).Visit our Contact page for details.
When an issue is reported to the City via the app, it is reviewed and the status is updated in the system. The update can be seen on the 'My reports' tab within the mobile app.
For further support regarding the mobile application:
You can contact City of Gold Coast by phone or email. Visit our Contact page for details.
Please select the ‘Other Issue (Please Describe) report type from the bottom of the list. Attach a photo and include as much detail as possible to help us action requests quickly and accurately.
First make sure that ‘location services’ are enabled within the privacy or connection settings on your device (including any options to use GPS satellites and/or wireless networks to estimate your location) and that the City of Gold Coast application has been allowed access to use location services.
When submitting a report at the location of the issue, use the device in direct view of the sky (as submitting within or around buildings can affect the accuracy of your location).
Even with following these instructions, we recommend that you always review the location displayed on your report, and if required either:
The GPS capabilities of smartphones are not always completely accurate. We advise that you review the location displayed on the map of the app and, if required, move the crosshairs on the map to the correct location of the graffiti and check (and edit if required) the address location on the report.
A coloured dot or pin on the map view indicates the location of a reported issue, and the colour reflects the current status of the issue:
We may contact you to get further information.
Your information is handled in accordance with the Information Privacy Act 2009 (Qld) and may only be accessed by Councillors, Council employees and authorised contractors.
Unless authorised or required by law, we will not provide your personal information to any other person or agency.
Yes, a report can be submitted anonymously. Within the 'Personal settings' in the 'More' tab, select 'Anonymous posting'.
If you are signed in, you can see your request straight away under ‘View my requests’.
It's not compulsory to enter your personal details in the Settings. However, in order to submit a report, you will be asked to enter your first name, last name and email address. If you prefer to submit reports anonymously, you can do this by selecting the 'On' button for the 'Anonymous posting'.
By turning on the 'Receive push notification' option, City of Gold Coast can automatically send a message to you letting you know the progress on your reported issue.
Yes, it is possible to attach an image that you have stored on your smart phone. In this case, you will need to manually navigate on the map to pinpoint the location of the issue or you can type in the address.
Yes, City App is available for use on iPads and tablets. Download the app from your app store or our website.
These devices may not have precise location services (e.g. access to GPS satellite positioning) and therefore you may need to manually identify or search for the location/address when submitting a report.