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Novel coronavirus (COVID-19): City updates and impacts

The health and wellbeing of the Gold Coast community, our customers and City employees is our first priority. We are working to ensure that we continue to deliver essential services, and support our city in the response and recovery of the COVID-19 pandemic.

Health updates

For all health information visit health.qld.gov.au or for non-urgent health advice call 13HEALTH (13 43 25 84).

Important resources

Community Recovery Hotline

If you have no other means of getting food or essential items, call the Community Recovery Hotline on 1800 173 349.

The hotline has been activated by the Queensland Government to assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.

Useful links

Stay informed

  • Download the 'Coronavirus Australia' government app in the Apple App Store or Google Play
  • Join the Australian Government WhatsApp channel on iOS or Android.
  • Subscribe to Scamwatch radar alerts to receive information about the latest COVID-19 scams direct to your inbox.
  • Stay up-to-date with us on social media including Facebook. Subscribe to our e-newsletter Gold Coast Weekly and bookmark this web page.
  • Download the COVIDSafe app. This app speeds up contacting people exposed to Coronavirus (COVID-19). This helps the Australian Government support and protect you, your friends and family.

Latest City updates

For the latest updates on restrictions to assist in containing the spread of COVID-19 in the community, visit Queensland Government restrictions. When thinking about what you can and cannot do, first follow the social distancing advice from Queensland Health.

Gold Coast Health has increased COVID-19 testing across the city. For up to date locations visit the Gold Coast Health website. The Gold Coast Primary Health Network also has detailed information about testing options on the Gold Coast, including respiratory clinics at Burleigh, Nerang, Upper Coomera and Hope Island, and general practitioners (GPs) who can provide testing advice.

The Queensland Police Service (QPS) is providing ongoing support to Queensland Health as part of a coordinated whole of government response to COVID-19. Police have certain powers under the Public Health Act 2005 (Qld) to ensure compliance with the intent of the legislation, and penalty provisions apply. QPS will continue to enforce border control, visit the Queensland Government website for up to date information on required passes.

Complaints about non–compliance with current social distancing regulations should be referred to Police link hotline 131 444.


Roads to recovery

The City of Gold Coast continues to invest in projects that will aid our economic recovery and rebuild our strong and vibrant community. Visit Roads to Recovery for details.

City of Gold Coast Community and Business Support package 2020

We recognise the impact of COVID-19 on residents, businesses and the wider community. In response and as part of the 2020-21 Budget, we have developed a $26.9 million support package for community and business to offer assistance through this challenging time. Find out more at the links below.

Residents

Go to our Community support page for additional information.

 

Businesses

Go to our Business support page for additional information.

Essential services

  • Waste collection: Services are operating as usual. Please ensure your bins are placed out the night before your collection day for early services.
  • Waste and Recycling Centres (WRCs) are open during normal operating hours, with visitors encouraged to maintain social distancing and follow QLD Health advice. Residential green waste is only accepted at WRCs with ‘Green waste drop and go’, which includes Coomera, Molendinar, Merrimac and Reedy Creek locations. Currently e-waste is only accepted at Helensvale, Molendinar, Merrimac and Reedy Creek. The Endeavour Shop at Southport has reopened Wednesday to Friday only at this stage.
    Visit our Waste and recycling page for further information.
  • Water and sewerage: Services are operating as usual. Please ensure wet wipes are not flushed into the system as they can cause blockages.
  • Beaches and lifeguard services: Gold Coast beaches are open. We remind everyone to swim between the flags and heed lifeguard advice. Please continue to follow current social distancing advice from the Queensland Government.

Other City service changes

  • Customer service centres: At this time our customer service centres at Bundall, Nerang, Southport, Helensvale, Palm Beach and Upper Coomera are open. Please note the customer service centres at Broadbeach, Burleigh Heads and Coolangatta are now permanently closed. The Bundall Customer Service Centre will be permanently closed from 30 October 2020. Limits on the numbers of customers we can serve at any one time remain in place. Please avoid visiting wherever possible and instead use our online services. For any urgent issues phone 1300 GOLDCOAST.
  • Cessation of cash payments at City facilities: The City has stopped accepting cash payments at its customer-facing facilities. This includes waste and recycling centres, customer service centres, City pounds, Smart Water Laboratory and off-street car parks that have parking attendants for payments. We encourage customers to use non-face to face payment options, such as our online or over the phone services. If payment needs to be made at a customer service centre, we are accepting debit or credit card (maximum of $50,000 credit card payments) or cheque. Please note customer service centre changes above.
  • Gold Coast Libraries: Most of our libraries are now open for browsing and borrowing. Library members can borrow up to 50 items for four (4) weeks, and also pick up holds when available – no bookings required. Members can also access library PCs for express 30-minute sessions, subject to availability. Wi-Fi will be available during library opening hours and limited seating areas available. Social distancing and other measures are in place for the safety and well-being of our community. Please bring your library card as you’ll be required to scan it on entry and exit for contact tracing requirements. Our Palm Beach, Ormeau Book Box, Local Studies and Mobile libraries remain closed. Customers can continue to return items in the 24-hour chutes located at the following libraries:
    • Broadbeach
    • Burleigh Waters
    • Coolangatta
    • Elanora
    • Helensvale
    • Nerang
    • Robina
    • Runaway Bay
    • Southport
    • Upper Coomera.

Note: Burleigh Heads and Palm Beach Libraries do not have return chutes.

See our Libraries website for the latest service updates, how to join and lots more.

  • Environmental Health Services officers will support food businesses to move to take away and delivery operations safely.
  • City standards (approvals and licensing) are available and ready to assist businesses seeking to open or who may wish to amend their activities in response to COVID-19.
  • Face-to-face meetings: Meetings with City officers (including development applications or general meetings) are being prioritised and non-essential meetings are being moved to email or telephone conversations where possible.
  • Call outs to private properties in response to complaints: To be assessed on a case-by-case basis in an effort to minimise any unnecessary contact.
  • HOPO ferry service has resumed.
  • City Parking: On-street and off-street parking meters have returned to normal. Parking fines will be issued across the city where parking requirements are not observed. All beach-side parking has been reopened. Visit the Department of Environment and Science's website for information on National Parks.

City venues

  • Community centres have reopened. All users are required to comply with applicable COVID-19 restrictions.
  • Indoor sport and related activities are being reassessed. The following major sporting venues have reopened:
    • Gold Coast Sports and Leisure Centre - open for court-based sports during set times. Shoot around hours have now been extended from 8am to 9pm
    • Coomera Indoor Sports Centre - open for bookings only between 4pm and 9pm. Casual shoot around hours are Monday to Friday 8am to 4pm (school holidays only)
    • Carrara Indoor Sports Stadium - open for squash and court-based sports bookings
    • Gold Coast Sports Precinct - open between 4pm and 10pm for bookings
    • Gold Coast Cycle Centre - open between 4pm and 10pm for bookings.

Contact the individual venues for further information.

  • Tourist parks are open with bookings being accepted for all sites and cabins. Most tourist park facilities have now reopened. For information on tourist parks and campgrounds visit the Gold Coast Tourist Parks website.
  • Aquatic centres: The Gold Coast, Palm Beach, Miami, Helensvale, Nerang, Mudgeeraba and Upper Coomera Aquatic Centres have reopened with restricted services. Fitness classes, aqua classes and learn to swim classes have resumed with restrictions on numbers.

Visit our Aquatic Centres page for further information.

City events

  • City-run events are suspended until further notice, including Active Travel and Movies in the Park. Selected Active & Healthy group classes, the NaturallyGC program and the Beaches to Bushland Landcare program have resumed with COVID Safe Plans in place. Bookings are required for all sessions.
  • The Botanic Gardens visitor centre is open and education tours have recommenced, with COVID Safe Plans in place. Online bookings are required due to restricted numbers.
  • Surfers Paradise Beachfront Markets have restarted. See the Markets page for details.

City parks

All Gold Coast parks, skate parks, outdoor basketball courts, dog agility parks, off-leash dog areas, playgrounds, gym equipment and BBQs are open, with patrons required to observe appropriate social distancing at all times. Regular cleaning of facilities remains in place and soap dispensers are available in some public amenities in our most popular parks.

Community sport and recreation clubs can return to activity, as long as they meet the Queensland Government COVID-19 restrictions. This includes the completion of all the requirements documented in any associated Industry COVID Safe Plan before activity begins. Visit Queensland Government - Return to Play for details

Park bookings are currently being accepted for weddings and social gatherings that have guest numbers in line with the Queensland Government Roadmap to Easing Restrictions. If the event is being run in its entirety by a business that operates under the COVID Safe Framework, please provide business name at time of booking.

Community support

The City supports Queensland Health as the lead agency for coronavirus (COVID-19) information.

Our Community Support page provides a wide range of information to help you to:

  • stay safe
  • stay connected
  • stay informed.
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