Novel coronavirus (COVID-19): City updates and impacts
The health and wellbeing of the Gold Coast community, our customers and City employees is our first priority.
The City of Gold Coast is working closely with Queensland Health and the Australian Government to support our city in the response and recovery of the COVID-19 pandemic.
Stay up-to-date with us on social media including Facebook. Subscribe to our e-newsletter Gold Coast Weekly and bookmark this web page.
The City has announced additional support for Gold Coast businesses.
The City of Gold Coast reminds everyone to follow the preventative advice from Queensland Health.
For all health information visit health.qld.gov.au or for non-urgent health advice call 13HEALTH (13 43 25 84).
Community Recovery Hotline
If you have no other means of getting food or essential items, call the Community Recovery Hotline on 1800 173 349.
The hotline has been activated by the Queensland Government to assist people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.
The City has released a business support stimulus package. The measures are designed to provide immediate financial support for local businesses currently in survival mode with reduced revenue and significant cash flow difficulties.
Go to our Business support page for additional information.
State Government relief package
The State Government announced a relief package giving households $200 off their utility bills. The $200 is designed to help alleviate both electricity and water bills. We understand this will be a credit automatically applied through electricity bills, it will not be noted on your water bill. The City is awaiting further details of the State Government initiative to ensure all water customers receive the appropriate benefit.
Latest City updates
The City is currently reassessing all of our 800 plus services with a view to ensuring that we provide essential services and prioritise the safety of the community.
As updates to our services and facilities are available, they will be listed here. We recommend you bookmark this page and check back regularly.
When thinking about what you can and cannot do – first follow the social distancing advice from Queensland Health.
All Australians should stay home unless:
- shopping for essentials - food and necessary supplies
- medical or health care needs, including compassionate requirements
- exercise in compliance with the public gathering requirements
- work and study if you can’t work or learn remotely.
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- Waste collection: Services are operating as usual. Please ensure your bins are placed out the night before your collection day for early services.
- Waste and recycling centres: New restrictions will be introduced at all centres from 11 April until further notice. Visit our Waste and recycling page for further information. Please avoid or reduce visits unless absolutely essential.
- Water and sewerage: Services are operating as usual. Please ensure wet wipes are not flushed into the system as they can cause blockages.
- City regulations: Services operating as usual. Consideration of adjustments to regulatory activities is underway.
- Beaches and lifeguard services: Surfers Paradise, The Spit and Coolangatta beaches are closed until further notice. Please note this includes the dog off-leash area at The Spit. Beachside parking will be progressively closed from Main Beach to Coolangatta. Parking at Doug Jennings Park and Philip Park at The Spit has already been closed. Closed carparks will be identified with signage, barriers or other devices. These areas will be patrolled and residents risk infringement notices for non-compliance.
Flags have been removed from all Gold Coast beaches. City lifeguards will remain on beaches to respond to any safety issues, however we strongly recommend people stay out of the water. Please try and limit your time at the beach. We ask everyone to follow advice to stay home unless it’s for daily exercise in your neighbourhood, essential shopping and medical appointments.
- Customer service centres: All customer service centres attached to libraries are closed. Customer service centres located in Bundall, Southport and Nerang are currently open. Please avoid visiting wherever possible. Please use our online services or phone 1300 GOLDCOAST for any urgent issues.
- Cessation of cash payments at City facilities: The City has stopped accepting cash payments at its customer-facing facilities. This includes waste and recycling centres, customer service centres, City pounds, Smart Water Laboratory and off-street car parks that have parking attendants for payments. We encourage customers to use non-face to face payment options, such as our online or over the phone services. If payment needs to be made at a customer service centre, we are accepting debit or credit card (maximum of $50,000 credit card payments) or cheque. Please note customer service centre changes above.
- Gold Coast Libraries: Libraries are closed and customers are encouraged to go online for enhanced library content and services. Customers can continue to return their books to the after hour chutes.
- Environmental Health Services: Officers will support food businesses to move to take away and delivery operations safely.
- City standards (approvals and licensing): Are available and ready to assist businesses seeking to open or who may wish to amend their activities in response to COVID-19.
- Face-to-face meetings: Meetings with City officers (including development applications or general meetings) are being prioritised and non-essential meetings are being moved to email or telephone conversations where possible.
- Call outs to private properties in response to complaints: To be assessed on a case-by-case basis in an effort to minimise any unnecessary contact.
- HOPO ferry service has been temporarily suspended.
- Hazard Reduction Burn Program: The City of Gold Coast’s bushfire hazard reduction burn program has been temporarily suspended due to smoke having the potential to exacerbate health issues for those affected by respiratory issues. The City will focus on mechanical vegetation works in areas considered the highest priority by Queensland Fire and Emergency Services. Please note, Queensland Parks & Wildlife Service and Queensland Fire and Emergency Services may continue to proceed with Queensland Government bushfire mitigation programs at this stage.
City Parking: From Saturday 28 March, in an effort to support local business and employees, the City switched off all its on-street and off-street parking meters city-wide. The rate for Bruce Bishop and Jubilee carparks has been capped at $5 per day. Parking fines will still be issued across the city where illegal parking is causing a safety risk or preventing the free-flow of traffic. All beach-side parking will be progressively closed from Main Beach to Coolangatta to discourage unnecessary use. Parking at Doug Jennings Park and Philip Park at The Spit is closed already.
- Community centres are closed until further notice, with the exception of organisations delivering essential health and social services.
- Indoor sport and related activities and place of worship activities have ceased. All other activities are required to comply with Federal Government advice.
- Tourist parks remain open for essential travel only (excluding South Stradbroke Island camping which is closed). All non-essential travellers have been requested to cancel their bookings in line with the Federal and State Government requirements. This includes Easter school holidays. All public amenities have required provisions in place. Tipplers Cafe is take-away only.
- Aquatic centres: All aquatic centres, gyms and associated programs are closed.
- City-run events are suspended until further notice, including Active Travel, Active & Healthy, and Movies in the Park.
- The Botanic Gardens visitor centre is temporarily closed and education tours have been cancelled.
- Surfers Paradise Beachfront Markets are suspended until 19 May 2020.
Gold Coast parks, dog agility parks and off-leash dog areas remain open, with patrons required to observe appropriate social distancing at all times.
Water fountains and bubblers will remain turned on based on advice from Queensland Health, however users should practice appropriate hygiene. The City will increase cleaning frequency. Soap dispensers are available in some public amenities in our most popular parks.
What City park services and facilities are no longer available?
- Playground equipment, BBQs and outdoor gym equipment: All of our 600 playgrounds, 389 barbecues and 347 pieces of gym equipment are closed. Signage will be installed over the next few days. All City outdoor basketball courts are also now closed.
- Skate parks: closed following Federal Government advice. Signage will be installed.
- Park bookings: No park bookings for at least two months.
- Free Tree scheme: The City's free tree scheme is suspended.
- Broadwater Parklands remains open however the rockpools, bouncy pillow and aqua park are closed. The Fish Shak, Shak Expresso and Cafe Catalina are open for takeaway only -please check their respective websites for opening hours.
- The Spit - public carparks, beach and off-leash dog area are closed.
- The State Government has placed restrictions and closures on Queensland national parks, state forests and recreational areas. Visit the Department of Environment and Science's website for information.
- City-owned nature trails remain open however the State Government is asking that everyone stay in their suburb for exercise. Please use your available local walking trails with consideration to the need to practise social distancing.
- Walking trails that are located at Seqwater dam facilities are also closed. For a list of areas affected, visit the Seqwater website.
Complaints about non–compliance with current social distancing regulations as well as the use of playgrounds, skate parks, BBQs and fitness equipment should be referred to Police link hotline 131 444.
At this stage, boat ramps remain open. Users are required to adhere to social distancing measures when using boat ramps. Follow social distancing advice from Queensland Health and advice regarding essential travel and activities prior to undertaking boating activities. For additional information on COVID-19 and boating, visit the Gold Coast Waterways Authority.