Search for your lost pet on our lost and found animals register below.
Search lost and found animals register
Collecting your pet from our shelter – what you need to know
If you have found your pet on our register, please check the list below before collecting your pet from the relevant shelter.
When you come to the shelter to collect your pet, you will need to:
- Show identification - if you are picking the animal up on behalf of its owner, you will need a letter of authority (or verify with the owner over the phone) before the animal can be released.
- Pay a release fee - additional fees may be charged to cover the time your pet has spent in the pound. Release fees cover some of the costs associated with the City rescuing your animal and attempting to reunite you with your animal.
- Rescue and reuniting fee: $132.
- Sustenance fee for all animals (cats and dogs): $24 per day (fee commences only after the second day).
- Register your dog (if it's not already registered).
If you can't find your pet on our Lost and found animals register. Please contact us as soon as possible on 07 5581 7600 (during Coombabah City pound business hours, as shown in the City pound locations and opening hours section below). We'll search our Lost and Found Register to determine if your animal has been found and record your pet's details in the register if it hasn't been located at that time.
After-hours enquiries: try local vets - your pet may have been taken there for safe-keeping.
Alternatively, you can also report lost animals using the online form available on our Report a problem - Animals page.
As well as calling and registering your lost pet with us, you can try:
- contacting the RSPCA or the Animal Welfare League of Queensland, surrounding neighbours, vets and other councils.
- posting a message on social media, such as Facebook - there are pages dedicated to helping Gold Coast animal owners reunite with their lost pets.
- placing advertisements in local newspapers.
Coombabah - Shelter Road
(Heading east along the Gold Coast Highway, Shelter Road is the next left turn after Marble Arch Place).
Map link
Phone: 07 5581 7600
Monday to Friday: 8am to 5.30pm
Saturday: 8am to 4.30pm
Public holidays: 10am to 2pm
Closed: Sundays, Good Friday and Christmas day
Note: The Animal Welfare League's rehoming centre also operates from this location and has separate opening hours. Please check their website for details.
Stapylton Rossmans Road
Map link
Phone: 07 3807 0580
Monday to Friday: 8am to 12.30pm
Closed: weekends and public holidays
Note: The Animal Welfare League's rehoming centre also operates from this location and has separate opening hours. Please check their website for details.
Stapylton Holding Pens, Rossmans Road
Stray animals found within and outside of service hours can be housed in one of our holding pens at Stapylton.
Merrimac Holding Pens, Boowaggan Road
Map link
Stray animals found within and outside of service hours can be housed in one of our holding pens at Merrimac.
Please note, after contacting the owner, registered, microchipped and identified animals will be held for a period of five working days. Unidentified animals are held for a period of three working days. If the animal's owners have not been located at the end of these periods, the animal may be re-homed by the Animal Welfare League.
When you come to the pound to collect your pet, you will need to:
- show identification - if you are picking the animal up on behalf of its owner, you will need a letter of authority (or verify with the owner over the phone) before the animal can be released.
- pay a release fee - additional fees may be charged to cover the time your pet has spent in the pound. Release fees cover some of the costs associated with the City rescuing your animal and attempting to reunite you with your animal.
- Cost recovery fee
- Sustenance fee
See the Register of Fees and Charges (Animal Management section) for current charges. Fees vary depending upon the type of animal/livestock.
- register your dog (if it's not already registered).
