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Rates & water bills

Pay online by credit card

Pay your rate notice or water and sewerage rate notice by credit card through our secure payment gateway.

Pay your rate notice Pay your water bill

Please note: Payments by credit card will incur a surcharge of 0.52%, however payments made with BPAY from a credit card account will not attract a surcharge from Council.

Find out more about your water bill, including when your water meter is being read and when your next bill will be sent.

Manage your rates and water accounts online

Use our new customer portal, My Account, to manage your rates and water accounts online. With My Account, you can:

If you have already registered for My Account and received an email from us confirming your account is ready, click on the button below to go directly to your rates and water online accounts.

Sign in to My Account

*Copies of both rates and water notices issued from July 2018 are available in the Rates section of My Account - click on the 'Rates notices' button in your rate account details under 'Rates and water accounts'.

If you haven't yet registered, visit My Account to find out more or use the button below to register now.

Register for My Account

Once we have validated your details, we will confirm by email when your account is activated.


Pay your rate notice on time

The City offers a discount for paying your rates on or before the due date of your rate notice. The discount amount on your rate notice represents a 10 per cent discount on your General Rate. There is no discount applicable on any other rate or charge appearing on your rate notice or water bill.

Choose a way to pay your rates and water bills, including the online options above, on our Payments page. This includes information about our direct debit facility (and how to apply), BPAY®, and pay by phone. You can also request changes to your direct debit facility from this page using our online forms.

Visit our Discounts and concessions page for information about other concessions that you may be eligible to apply for.

* In accordance with the Local Government Act 2009, Local Government Regulation 2012 and Council of the City of Gold Coast’s adopted budget resolutions, all rates and charges are due and payable within 31 days of the issue of the rate notice on which the rates or charges are levied. Any rates and charges left unpaid immediately after this period will attract interest of 9.83 per cent per annum compounding daily, either until payment, including the interest, is made in full or a satisfactory payment arrangement is entered into with Council.

Request a copy of notice online

If you have registered for My Account, you can view copies of your rates and water notices online.

Use the button above to 'Sign in' to My Account. If you haven't yet registered for an account, use the 'Register for My Account' button. 

If you don't have access to My Account, you can use the online form below to request a copy of your rates and water notices.

Request a copy of rates or water notice

Sign up for email delivery of notices

Would you like your future notices delivered by email instead of post? Register for My Account now to receive your rates and water notices by email.

For more information visit our Receive rates and water notices by email page.

Rate notice issue information

Your City of Gold Coast rate notice is issued twice yearly, usually in January and July, and covers six-monthly billing periods (i.e. January to June, and July to December, unless otherwise required).

Rates are a contribution each ratepayer makes to the City of Gold Coast towards the cost of running the city and the provision of community facilities and services, including water and sewerage. Each property is allocated a rating category according to land and property use, which is used as a basis for calculating the general rate charge. For more information, visit our About your rate notice page.

Find answers to frequently asked questions about your rate notice below.

Water notice issue information

From 1 July 2019, we will be transitioning into a new way of billing for our water and sewerage services. These changes will take six months to implement so the next two bills you receive will be different from usual.

For more information, visit My water bill.

Sale of land for arrears of rates

City of Gold Coast gives notice of properties to be sold by public auction due to non-payment of rates and associated charges. For details visit the Sale of land for arrears of rates page.

Instructional video

View the instructional video below on how to view your rates and water bill on My Account.

Related information

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