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Rates & water bills

Rates

Rates notices are sent to property owners twice a year, usually in January and July.

Your rates fund essential Council services like:

For more information about your property rates, please see our Rates page.

Water

Water bills are sent four times a year. Water bills cover the costs of your water and sewerage services.

Find out when your water meter will be read and when your next bill will be sent.

For more information about your water bill, please see My water bill.

Pay online by credit card

Pay your rate notice or water and sewerage rate notice by credit card through our secure payment gateway.

Please note: Payments by credit card will incur a surcharge of 0.66%, however payments made with BPAY from a credit card account will not attract a surcharge from Council.

For ways to pay without incurring this surcharge, please see the paying your bills section below.

Paying your rates and water bills

We offer a discount for rates payments made on or before the due date shown on your rate notice. The discount amount on your rate notice represents a 10 per cent discount on your General Rate. There is no discount applicable on any other rate or charge appearing on your rates or water bill.

There are many ways you can pay your rates and water bills.

Using your credit card to pay online, by phone or in person at our Customer Service Centres will incur a surcharge of 0.66%.

Ways to pay without incurring a credit card surcharge

  • Paying by cash in person at the Commonwealth Bank
    (cash not accepted at our Customer Service Centres).
  • Payments from bank accounts using:
    • Direct debit
    • BPAY® (via your financial institution)
  • Payments by cheque or money order via:
    • post
    • in person at our Customer Service Centres or any branch of the Commonwealth Bank
  • Payments by phone using your debit card.

For more information about ways to pay, please see our Payments page.

Having trouble paying your rates or water bills?

If you’re having trouble paying your rates or water bills, you can apply for help paying your rates and water bills.

Manage your rates and water bills online

You can view and manage your rates and water bills online using My Account. With My Account, you can:

  • check your account balance
  • change your contact details and address
  • view copies of your rates and water notices
  • set up or change a direct debit
  • request a payment plan
  • change an existing payment plan*

*To cancel an existing payment plan, please contact us.

Sign in to My Account

If you haven't yet registered, visit My Account to find out more.

Discounts and concessions

We offer a discount for rates payments made on or before the due date shown on your rate notice. The discount is 10 per cent off the General Rate amount.

If you are a pensioner and you own the property you live in, you may be eligible for:

  • a Queensland rates and/or water subsidy
  • a rate remission (discount)
  • a rate payment deferment during your lifetime.

Please visit Rates and water pensioner concessions for more information.

Late payments

Your rates and water bills show the date when payment is due.

If you do not pay on or before the due date, you will not be eligible for the general rate discount.

If you do not pay on or before the due date and you do not organise a payment plan with us, you will be charged interest on the outstanding amount. The current interest rate is three (3) per cent per year, charged daily.

If you have trouble paying your rates or water bill by the due date, please see our Payment plans page or contact us to arrange a payment plan and avoid the interest charge.

Request a copy of your rates or water bill

To request a copy of your rates or water bills, please:

Get your rates and water bills by email

You will receive your rates and water bills by email if you register for My Account.

You can ask to receive your rates and water bills by email without registering for My Account. For more information please see Receive your rates and water bills by email.

Get your rates and water bills through BPAY View®

You can receive your rates and water bills electronically through your internet banking using BPAY® View. For more information, please visit Receive your rates and water bills by BPAY View®.

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