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Kerbside clean-ups

Sign up to receive your FLEXiSKiP for bulky kerbside collection

Novel coronavirus (COVID-19) impacts

Due to unprecedented demand for this service and an unforeseen global supply chain breakdown caused by COVID-19, there is currently a delay in FLEXiSKiP deliveries of up to six weeks.

Eligible residents can still apply for a FLEXiSKiP, but will be waiting up to six weeks for delivery.

Order now

We apologise for this inconvenience and thank you for your patience and cooperation.

Terms and conditions apply

Privacy notice

We are changing the way we manage waste and recycling and are trialling a free on-demand bulky item kerbside collection service in 2020 known as FLEXiSKiP.

We've partnered with a new service provider named Handel Group and their FLEXiSKiP service model which:

FLEXiSKiP by Handel uses a heavy-duty three-cubic-metre skip bag with a one-tonne capacity. The FLEXiSKiP is big enough to fit couches, mattresses and other large bulky items. Residents simply set the FLEXiSKiP up within four metres of the street kerb or driveway, fill it up and then arrange collection.

Accepted/non-accepted waste

Accepted waste Non-accepted waste
Soft flooring and mattresses General household waste and recycling (including food scraps)
Electronic items (cords, computers) Batteries or mobile phones
Household appliances including fridges, freezers, washers, dryers and stoves Car parts including tyres
Soft furnishings and large furniture Hazardous waste (such as gas bottles, asbestos, chemicals and fibro sheets)
Carpets and rugs Liquids, oils, solvents and paints
Bath and laundry tubs Commercial builders and business waste
Timber, tiles and bricks  
Bikes and sporting equipment  
Wood products  
Garden organics (lawn clippings, palm fronds, pruning)  
Mirrors  
All glass items including glass bottles  

For more information on accepted waste, visit the Handel GC Bulk Collection web page.

 

Who is eligible?

Most properties in Divisions 8 to 14 that receive a City wheelie bin collection service are eligible for the service in this trial period.

Unsure of which Division your property is located in? Enter your address in the search field of our City Plan interactive mapping tool (for units and apartments enter street number only), click on your property when the result is displayed and select 'View a City Plan property report'. Your Council division will be displayed in the top section of the report.

Historically, the Bulk Kerbside Collection program has been provided to eligible residents every two years. Divisions 1-7 were the last to receive the Bulky Kerbside Collection in 2018-19, and Divisions 8-14 were eligible to participate in the trial in 2019-20.

As per the previous model, some residences from the eligible divisions will not be eligible for bulky kerbside collection. These include:

  • high rise and unit complexes with over 10 units; with an existing bulk bin service

  • rural areas that do not have a City-provided waste collection service

  • Hope Island and Sanctuary Cove resort complexes which are serviced by a private waste services contractor.

The City and Handel are currently undertaking a trial of this service. The number of suburbs being offered the service at this time is limited to ensure the best chance of creating a program that meets the needs of the whole city. Results from the 2020 trial will help us identify opportunities for this service in future years. We'll continue to explore ways to safely and consistently expand our kerbside collection service to customers who are ineligible at this time.

Terms and conditions apply. To find out more, download the FLEXiSKiP terms and conditions.

If you are eligible for this service you can order your FLEXiSKiP directly with Handel:

How it works

Our service provider, FLEXiSKiP by Handel, provides an on-demand flexible skip at a time that's convenient to the eligible resident.

Order your skip via the online booking process or by phoning 1300 887 842

  • If you are an eligible resident your skip will arrive in a small compostable satchel bag to your property in up to six weeks. This delay in delivery is due to unprecedented demand for this service and an unforeseen global supply chain breakdown caused by COVID-19.
  • Unpack your box and place your skip within four metres of the street kerb where it does not obstruct a public footpath or roadway. To keep our streets beautiful and to prevent any unwanted use of your personal FLEXiSKiP, we recommend only placing your FLEXiSKiP on the kerb when you are ready to fill it. Ideally, your FLEXiSKiP should only be placed on the kerbside for a period of no longer than two weeks. Remember to make sure there are no obstructions like power lines, trees or cars as this may prevent collection.
  • Now you're ready to fill your skip (which is a three-cubic-metre, purpose-built bag with a one-tonne capacity) with acceptable waste items from around the home.
  • When you're done, you can download the FLEXiSKiP by Handel app to your smart phone and scan the QR code on the bag. This will send an alert that you are ready to have your bag collected. You can also request your FLEXiSKiP collection online or over the phone.
  • Your skip of bulky items will then be collected within three business days.
  • Don't have a smart phone? No problem, call the FLEXiSKiP call centre on 1300 887 842 and let them know your skip is ready for collection.

Frequently asked questions

Why has the service changed?

The previous Bulky Kerbside Collection service created challenges for the City around resource recovery, potential community safety issues and the unsightly appearance of our city. To mitigate these issues, we are trialling a new type of on-demand service, making the process more efficient and easier for residents. The trial of this revised service means residents will have more control when disposing of waste, while keeping the streets of your suburb free from unwanted and discarded materials.

How do I order FLEXiSKiP?

Customers can place their orders directly with FLEXiSKiP by Handel. Once you have placed your order and your eligibility has been confirmed, you can expect to receive your FLEXiSKiP, delivered by courier, in up to six weeks. This unfortunate delay in delivery is due to unprecedented demand for this service and an unforeseen global supply chain breakdown caused by COVID-19. If your FLEXiSKiP fails to arrive, please contact FLEXiSKiP by Handel via email gcbulk@handel.group or phone 1300 887 842.

There are several ways to order a FLEXiSKiP:

My FLEXiSKiP hasn’t arrived yet and I wish to cancel my booking, what do I do?

If you wish to cancel your order you will need to do so within seven days, from receipt of the confirmation email. This can be done directly with FLEXiSKiP by Handel via email gcbulk@handel.group or phone 1300 887 842.

My FLEXiSKiP has arrived but I no longer need it. Can I give it to another household to use?

No, the FLEXiSKiP that has been delivered to your property uses GPS registration, and the QR code on the bag will not activate a skip collection at any property other than the one it was originally delivered to. If the skip is moved to an alternate property and a collection is required, charges may apply.

What if I am not home when my FLEXiSKiP is delivered?

You do not need to be home to receive your FLEXiSKiP parcel. All FLEXiSKiP parcels are dispatched with an "authority to leave" approval. This means Fastway couriers will leave the FLEXiSKiP at the front door or a safe place close by. If there is no safe place, a Fastway courier card is left with instructions on where you can collect your FLEXiSKiP.

Where do I set my FLEXiSKiP up?

Your FLEXiSKiP must be placed in a location within four metres of the street kerb and must not obstruct a public footpath or the roadway. Remember to make sure there are no obstructions like power lines, trees or cars as this may prevent collection.

To keep our streets beautiful and to prevent any unwanted use of your personal FLEXiSKiP, we recommend only placing your FLEXiSKiP on the kerb when you are ready to fill it. Ideally, your FLEXiSKiP should only be placed on the kerbside for a period of no longer than two weeks (including three days for collection to occur).

Non-compliance with these recommendations may be referred and investigated under applicable local laws. 

What if I have already placed items on the kerbside?

It has come to our attention that some residents have misinterpreted the new system and begun placing items on the kerbside for collection in line with previous systems.

This is not compliant with the FLEXiSKiP system being trialled. Any items placed on the kerb, not inside a FLEXiSKiP will not be collected and will be considered to be illegal dumping and local laws will apply.

Can I get assistance moving heavy items and/or filling my FLEXiSKiP?

We understand that some eligible residents may have difficulty moving heavy items and filling their FLEXiSKiP. We recommend in the first instance that residents get assistance with these tasks from an able-bodied neighbour, family member or friend.

Additionally, there are numerous community services available that may be able to offer assistance, including:

How do I set up my FLEXiSKiP?

  1. Take your FLEXiSKiP out of the box and lay it out flat.
  2. Lift all four sides up, then fold one side out and down over itself.
  3. Fold out the remaining three sides, pushing out the bottom corners as you go.
  4. Your FLEXiSKiP is now ready to be filled.

How do I fill the FLEXiSKiP correctly?

Make sure all heavy items are below the heavy fill line, i.e. concrete, bricks, rocks, dirt. Once filled, raise all four sides. Do not overfill your FLEXiSKiP - if the two long straps can touch each other then you’re good to go.

If you don’t think you have enough material to fill a bag, consider sharing one with your neighbours, ensuring more material is recycled and recovered.

Items that are not inside the FLEXiSKiP will not be collected. Items will be considered to be illegal dumping and local laws will apply.

Where can I take items that are not acceptable for kerbside collection?

Most items that are not acceptable for kerbside collection can be disposed of free of charge (conditions apply. e.g. load limits) at one of the City’s waste and recycling centres. Please refer to our Landfill disposal fees table for items that attract a charge, including asbestos and tyres. Visit our Disposal of asbestos page for details of the requirements for the correct disposal of this extremely hazardous material.

Can I request a second FLEXiSKiP?

No. There are a limited number of FLEXiSKiPs available to eligible residents. Each eligible resident may only book the service once for their property during the trial period.

If I see something in someone else’s FLEXiSKiP, can I take it?

We strongly discourage scavenging as there are significant health and safety implications associated with this behaviour. Any scavenging activity is undertaken at the individual's own risk.

How does the collection process work?

You have 30 days from delivery to your property to fill your FLEXiSKiP to arrange for it to be collected. Once you have booked your collection, your FLEXiSKiP will be collected within three business days. If any issues arise in the collection process, simply contact FLEXiSKiP by Handel via email gcbulk@handel.group or phone 1300 887 842.

What are the safety obligations?

When putting out the FLEXiSKiP for collection, please remember:

  • Keep the bag on the kerb without obstructing the footpath or roadway.
  • Ensure that no materials containing asbestos are placed in the skip or on the kerb for collection. Asbestos is a regulated waste and must be handled, treated, and disposed of appropriately. Visit our Disposal of asbestos page for asbestos disposal requirements.
  • Items must be secured if severe weather is expected.
  • Scavenging is not advised. Scavenging activity being undertaken is at the individual's own risk.

Why is this service only a trial?

The results from the 2020 trial will help us identify opportunities for this service in future years.

How long will the trial last?

The trial period for eligible customers is while stocks last (number of allocated FLEXiSKiPS), or will conclude 30 June 2020, whichever is sooner.

My property was eligible for the trial but I missed out on the service. What do I do?

This program is being rolled out on a first-in-first-served basis with a finite number FLEXiSKiP available for eligible residents during the trial period. Residents who miss out on ordering a FLEXiSKiP during the trial period are encouraged to keep an eye out for information regarding future rounds and are reminded that the City’s Waste and Recycling Centres are open seven days a week to receive recyclable and waste materials, at no cost.

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