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Preparing for interruption of water services

filling a glass of water

Should you experience an interruption in your water service, this may be due to a scheduled project or unplanned works, such as a hydrant repair or water leak. For advice regarding water and sewerage interruptions view our Water and sewerage alerts.

While we will always work quickly to restore your water service, we do recommend preparing for both planned and unexpected water outages. We recommend having approximately four litres of water per person per day set aside for drinking.

Planned water outages

For planned water outages, you should receive a letter indicating the expected type of work and timing it will take.

We recommend you consider the following to prepare for your water shutdown:

Water discolouration

In some instances, your water may become discoloured following a water interruption. This is potentially due to some air and debris entering the pipes.

To help rectify the discolouration, we recommend the following:

Should water continue to remain dirty after more than 10 minutes, please call 07 5667 5801 or 1300 000 928 as we may need to investigate further.

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