My Account is the secure and convenient way to manage your council services online.
Access and manage your rates and water accounts at any time through a secure portal with your unique user name and password. You can also use My Account to access your applications and requests for services, as well as renew your licences and permits online.
Need tips on how to use My Account?
View our easy instructional videos below. Learn how to register for My Account and, once your account has been activated, find out how to view your rates and water notices online.
request a direct debit or make a payment arrangement
make service requests and track their progress
perform property searches
update your details
lodge and track licence and permit applications
lodge and track development applications.
select your communication preference to receive your rates and water notices by email as well as other communications from us and lots more.
And with My Account, your personal details are pre-filled in all your service requests and application forms.
View the instructional videos below on how to register for My Account and how to view your rates and water bill.
Note that by registering for My Account, you agree that:
the email address you enter here will replace any email address provided to us earlier and will be used as your primary communication method
only electronic rates and water notices will be issued
paper documents may no longer be provided
electronic communications (e.g. email) must be regularly checked
you may withdraw your consent at any time.
Council of the City of Gold Coast (Council) is collecting your personal information in order to provide the services requested, perform associated Council functions and services, and to update and maintain Council's customer information records. Your information is handled in accordance with the Information Privacy Act (Qld) 2009 and may only be accessed by Councillors, Council employees and authorised contractors. Unless authorised or required by law, we will not provide your personal information to any other person or agency. For further information go to cityofgoldcoast.com.au/privacy.
Council may also use your personal information in order to contact you to provide you with information regarding Council functions and services. If you do not wish to receive such information please opt out using the unsubscribe link in the communication material sent to you.
Why does it take a few working days to register for My Account?
In order to ensure the most accurate and up-to-date details for your account, your registration information is manually checked against your records and verified before you can log in.
You will not be able to log in until this process is complete.
We will email you a confirmation as soon as your account is ready. This process may take a bit longer during high peak times.
You will begin receiving correspondence from 'firstname.lastname@example.org' so please ensure it is in your safe senders list so all future emails are received.
I’ve just activated My Account. Why can’t I see all the menu items I need?
Once you have activated My Account, you must first sign out and then sign back in again to be able to see all the menu items associated with your account.
What can I use as my user name?
Your user name will be permanently attached to your account to identify and link your records. We recommend you use your email address as your user name so that it is easy to remember.
Each user name must be unique, so if you share your email address with another person, they will need to choose a different user name.
Why won't the registration accept my password?
To ensure you create a valid strong password please ensure it includes each of the following:
at least eight characters
at least one number
at least one of the following symbol characters ! @ # $ % ^ & * ( ) _ , . : ; | = `
Why do you ask for my date of birth to register for My Account?
Your date of birth can be used as a unique identifier to help us validate your account. Your security is important to us and this information is handled in accordance with the Information Privacy Act (Qld) 2009. For further information on how we manage customer information, go to cityofgoldcoast.com.au/privacy.
I’ve forgotten my user name, how do I reset it?
Click on the ‘Sign in’ link at the top right of the screen and click on the 'Forgot user name or account locked?' button at the bottom of the page. Complete and submit the form.
We will validate your details and email you with a link to activate your account. If you submit this form after close of business, we’ll get back to you the following day.
I’ve forgotten my password, how do I reset it?
Click on the ‘Sign in’ link at the top right of the screen and click on the ‘Forgot your password?’ button. Complete and submit the form.
A temporary password will be emailed to you. It’s recommended you change your password after you sign in. To do this, select 'My Profile' under the My Account option in the top menu, and click on the ‘Change my password’ button on that page.
I’ve locked My Account, what do I do?
If you have entered the wrong password more than four times, your account will be locked and you should complete the Forgot user name form to have your account unlocked.
We will validate your details and email you with a link to re-activate your account; however, this process may take a bit longer during high peak times.
Please note: if you have recently registered and we are still validating your registration details, you will not be able to log in until this process is complete. We will email you a confirmation as soon as your account is ready.
I own a property with another person, can I do the one registration for both of us?
No, each person (or company) must register independently.
For example, if you jointly own a property, both you and that person (or company) will be able to see that shared property on your own accounts.
When I log in to My Account, why can’t I see all of my services?
We will be continuing to consolidate your council services and accounts into the one My Account. For any queries, please email our Customer Contact team at email@example.com or call us on 07 5667 5821.
Why can’t I see all my properties or details on My Account?
You may have used a different name to purchase that property.
If you are doing business with City of Gold Coast on behalf of a company, you should create an account in the company name. This account will be separate to an account for you as an individual.
If I register as a company, can I have multiple logins?
No, to ensure all records are linked to the organisation/business, only one account can be used for each company with a single login.
There can only be one email address linked to the registration. You may wish to consider using a generic email address for the company’s account, so that you can manage access to correspondence from us.
How do I change my name on My Account?
It is not possible to change your name in My Account. If you have legally changed your name then you should contact us to revise your records.
You can manage your account details and change your address online.
Step 1: Sign in to My Account.
Step 2: Select 'My profile' under the My Account heading in the top menu.
Step 3: On the 'My profile' page, click on the 'Edit contact details’ button to complete the online form.
I don’t want to receive communications or notices by email, how do I opt out?
Use our online form to change your communication preferences.
How do I know if I am signed in/out of My Account?
When you are signed in, the top right of page shows your user name and an option to sign out. This information can also be viewed on a mobile device by clicking on the user icon at the top right of the screen.
I logged a request but can’t see it in My Account, why not?
Make sure that you are signed into My Account. Only requests that you submit as a registered user will be able to be viewed in your account. If you submit a request without signing in, the request will not be linked to your account.
I am using a mobile device or tablet. How do I register/sign in for My Account?
The 'Register' and 'Sign in' choices are visible when you click on the user icon at the top right of the page. From here you can choose to sign in or register for My Account.
If I am part way through completing an online form, can I save it and go back to finish it later?
Yes, if you are using a private PC or mobile device, you will be able to continue a form that has been started but not yet submitted. Go to the ‘Continue’ item in the relevant drop down menu.