City of Gold Coast

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My Account

Scheduled maintenance – 7pm Thursday 3 December to 2am Monday 7 December 2020

Some online services and payment options may be unavailable during this time. If services are unavailable, please try again from Monday 7 December 2020.

We apologise for this inconvenience and thank you for your patience.

My Account is a secure and convenient way to manage your Council services online.

You can use My Account to:

My Account is a secure service which you access with a unique user name and password.

Received an Authentication Key? See Activate My Account with an Authentication Key

Help using My Account

View our instructional videos below to learn how to register for My Account and how to view your rates and water bills online.

Visit My Account help for information about how to get started and solve problems.

Visit My Account help for privacy information and our terms of use.

If you need more help with using My Account, please call us on 07 5667 5821 or email eregistration@goldcoast.qld.gov.au

Instructional videos

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