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Report a problem – Noise nuisance

Excessive noise can cause a nuisance to neighbours and interfere with their sleep and daily activities. If loud enough, it could also affect their health.

Some noise complaints are handled by us. Other complains are handled by Queensland Police Service and other authorities.

For problems with noisy neighbours, such as party noise, loud music and rowdy behaviour, please contact Policelink online or call 13 14 44 or 07 3055 6206.

For information about noise from barking dogs and other animals, please visit Report a problem – Animals.

In this section, you’ll find information about the following noise complaints handled by us:

Air-conditioning and refrigeration equipment

On-the-spot fines may be issued if noise from air-conditioning or refrigeration exceeds:

  • five decibels above the background noise level between 7am and 10pm
  • three decibels above the background noise level between 10pm and 7am.

For more information, see our fact sheets about Air-conditioning equipment and Refrigeration equipment.

To report excessive noise from air-conditioning and refrigeration equipment, please either:

  • report noise from public land online
  • report noise from private property online
  • call us on 07 5667 5988.

Amplifier devices

Amplifiers include loud-hailers, megaphones, public address systems, remote telephone bells and repeater bells.

Amplifiers do not include radios and music systems. For excessive music noise, contact Queensland Police via Policelink online or call 13 14 44 or 07 3055 6206.

If noise from an amplifier can be clearly heard at a neighbouring premises during the following hours, the owner or operator of the device may receive an on-the-spot fine:

  • between 10pm and 7am on a business day
  • between 6pm and 8am on any other day.

On-the-spot fines may be issued when noise from an amplifier is greater than 10 decibels above the background noise level:

  • between 7am and 10pm on a business day
  • between 8am and 6pm on any other day.

For more information, see our fact sheet about Amplifier devices.

To report excessive noise from amplifiers, please either:

  • report noise from public land online
  • report noise from private property online
  • call us on 07 5667 5988.

Building work – construction noise

We restrict the hours when construction work can be undertaken.

Noisy construction and building work can only be done between 6.30am and 6.30pm Monday to Saturday. No work is allowed on Sundays and public holidays.

A permit is required for construction work outside of normal hours. For more information please visit After-hours building and delivery work.

We restrict the noise that can be emitted from activities like rock breaking and earthwork.

If you believe that construction noise is causing a noise nuisance, please:

  • for major road (motorway) or public infrastructure works, please contact the Department of Transport and Main Roads, phone 13 QGOV (13 74 68)
  • for construction noise from main roads (including Gold Coast Highway, Bermuda Street and Smith Street), please contact QLD Traffic (Department of Transport and Main Roads), phone 13 19 40.
  • for construction noise on local road and building works, please see the information below about allowable work times.

Noise from local road and building work

Noisy work may be conducted between 6.30am and 6.30pm Monday to Saturday.

Noisy work is not allowed on Sundays or public holidays. Noisy work is not allowed between 6.30pm and 6.30am Monday to Saturday.

To report after-hours noise while the noise is occurring, please call us on 1800 637 000. We will try to investigate your complaint immediately.

To report excessive noise from local road and building work, you can either:

  • report noise within approved hours online
  • report noise outside approved hours online
  • call us on 07 5667 5988.

Commercial boarding kennels

Commercial boarding kennels must operate at acceptable noise levels and not cause a nuisance to neighbours.

To report a problem with noise from commercial boarding kennels, please either:

  • report noise from commercial boarding kennels online
  • call us on 07 5667 5988.

Report noise from commercial boarding kennels

Indoor venues

Indoor venues used for sport, music, cultural or religious activities must not cause a noise nuisance to neighbours.

On-the-spot fines may be issued if noise exceeds these levels:

  • five decibels above the background noise level between 7am and 10pm
  • three decibels above the background noise level between 10pm and midnight
  • any audible noise between midnight and 7am.

To report a noise from an indoor venue, please either:

  • report noise from indoor venues online
  • call us on 07 5667 5988.

Report noise from indoor venues

To report noise associated with entertainment venues or events, please see Entertainment venues or events.

Industrial activities

If noise from industrial activities exceeds the permitted levels, we may issue a show cause notice or issue a fine.

If you are concerned about noise levels from industrial activities, please report the problem to us and we will investigate. Please either:

Open-air events

Open-air events, including concerts, festivals, sporting competitions and races, must not exceed these noise levels:

  • 70 decibels between 7am and 10pm
  • 10 decibels above the background noise level or 50 decibels (whichever is lower) between 10pm and midnight
  • no audible noise between midnight and 7am.

We may issue on-the-spot fines if noise exceeds these levels.

These activities are exempt from noise level limits:

  • educational buildings used for non-commercial activities
  • entertainment events issued with a licence or permit by council or a liquor licence from Office of Liquor and Gaming Regulation if they have noise level conditions
  • sites that have a development approval with noise level conditions.

If you are concerned about noise levels from open-air events, please report the problem to us and we will investigate. Please either

Power boats and personal watercraft

Noise from power boats and personal watercraft (jet skis) must not be clearly audible from a neighbouring property between these hours:

  • before 7am or after 7pm on a business day or Saturday
  • before 8am or after 6.30pm on a Sunday or a public holiday.

If noise from a power boat or personal watercraft can be clearly heard, the owner or operator may be issued with an on-the-spot fine.

For more information, please see our fact sheet Operating power boat engines.

To report noise from power boats or personal watercraft, please either:

  • report noise from power boats or personal watercraft online
  • call us on 07 5667 5988.

Report noise from power boats or personal watercraft

Powerboats on waterways

Power boat sports must not be conducted in our waterways for a continuous period of more than two minutes between these hours if their noise is audible:

  • before 7am or after 7pm on a business day or Saturday
  • before 8am or after 6.30pm on a Sunday or a public holiday.

For more information, please see our fact sheet Power boat sports on waterways.

To report noise from power boat sport on waterways, please either:

  • report noise from power boat sports on waterways online
  • call us on 07 5667 5988.

Report noise from power boat sports on waterways

Pumps

Pumps include swimming pool pumps, spa blowers and water pumps. On-the-spot fines may be issued if noise from a pump exceeds the following levels:

  • five decibels above the background noise level between 7am and 7pm
  • three decibels above the background noise level between 7pm and 10pm
  • no clearly audible noise between 10pm and 7am.

For more information, see our fact sheet about Pumps.

To report noise from pumps, please either:

  • report noise from public land online
  • report noise from private property online
  • call us on 07 5667 5988.

Race tracks

If you have a problem with excessive noise from a race track, follow these steps:

  1. Talk to the person responsible for the track to discuss the problem. Give them some time to solve the problem.
  2. If talking to the person responsible does not solve the problem, please call us on 07 5667 5988.

Regulated devices (e.g. lawnmowers, power tools)

Regulated devices include things like:

  • power tools, compressors and generators
  • impacting tools such as hammers and nail guns
  • lawn mowers, leaf blowers and chain saws
  • drills and sanders.

On-the-spot fines may be issued if noise can be clearly heard at premises between these times:

  • 7pm and 7am from Monday to Saturday
  • 7pm and 8am on Sunday or a public holiday.

For more information, please see our fact sheet about Regulated devices.

To report noise from regulated devices, please either:

  • report noise from public land online
  • report noise from private property online
  • call us on 07 5667 5988.

Vehicles, motorbikes and other traffic noise

For vehicle, motorbike and other traffic noise, please contact the appropriate organisation below.

Noise type Authority Contact / more information
On private land or in City parks and reserves Queensland Police Service (QPS) QPS via Policelink 13 14 44 or 07 3055 6206
Traffic on major arterial roads Department of Transport and Main Roads Phone: 13 QGOV (13 74 68)
Traffic on minor roads City of Gold Coast -– Traffic Management Phone: 07 5667 3618
Noisy vehicles Department of Transport and Main Roads Phone: 13 QGOV (13 74 68)

Noise nuisance regulated by other organisations

For noise nuisance that is regulated by other organisations, please contact:

Related information

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