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Report a problem - Water and sewer

Water leaks

The City of Gold Coast is responsible for water leaks from the supply system up to and including the water meter.

Water leaks that occur from water pipes and fittings on your side of the water meter are the responsibility of the property owner. For information on how to check for water leaks on your property, visit our Water leaks page.

To report a major water leak on public land, e.g. a burst water main, or an issue with no water (if your street is not listed on our Alerts page mentioned below), please call us on 1300 000 928 (24 hour) or 07 5667 5801.

For all other water leaks on City land, please complete the online form below or call either of the above numbers.

Report water leaks on City land

No water?

Details of water interruptions in the city can be found on our Media Centre.

Water pressure

Find out about the pressure at which water is provided to each property's connection by the City and what to do if you suspect low water pressure at your property.

Sewage blockage and overflow

Find out what to do if your sewer pipes are blocked.

Water quality issues

City of Gold Coast will notify customers of any water quality issues as soon as we become aware of them.

Find out what to do if you have concerns about your water quality.


Visit Report a problem - Roads and footpaths for information on how to report issues with stormwater drainage on City land or stormwater run-off from a neighbouring private property.

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