banner image
Use our online services

Request a service, make a payment, manage your Council accounts, apply for a licence and more.

National Relay Service for the hearing impaired Language translation services

My Account

My Account is the secure and convenient way to manage your council services online.

Access and manage your rates and water accounts at any time through a secure portal with your unique user name and password. You can also use My Account to access your applications and requests for services, as well as renew your licences and permits online.

Need tips on how to use My Account?

View our easy instructional videos below. Learn how to register for My Account and, once your account has been activated, find out how to view your rates and water notices online.

Visit My Account help for advice about getting started, troubleshooting tips and privacy information.

Received an authentication key from us?

Activate My Account

Don’t have an authentication key?

Register for My Account

Already have an account?

Sign in to My Account

Why register?

Make the switch for more self-service options:

  • view and pay your rates and water accounts
  • request a direct debit or make a payment arrangement
  • make service requests and track their progress
  • perform property searches
  • update your details
  • lodge and track licence and permit applications
  • lodge and track development applications.
  • select your communication preference to receive your rates and water notices by email as well as other communications from us and lots more.

And with My Account, your personal details are pre-filled in all your service requests and application forms.

Instructional videos

View the instructional videos below on how to register for My Account and how to view your rates and water bill.

Terms of use

Note that by registering for My Account, you agree that:

  • the email address you enter here will replace any email address provided to us earlier and will be used as your primary communication method
  • only electronic rates and water notices will be issued
  • paper documents may no longer be provided
  • electronic communications (e.g. email) must be regularly checked
  • you may withdraw your consent at any time.

Please be aware of the City’s Terms of use and information collection notice below.

Privacy notice

Council of the City of Gold Coast (Council) is collecting your personal information in order to provide the services requested, perform associated Council functions and services, and to update and maintain Council's customer information records. Your information is handled in accordance with the Information Privacy Act 2009 (Qld) and may only be accessed by Councillors, Council employees and authorised contractors. Unless authorised or required by law, we will not provide your personal information to any other person or agency. For further information go to

Council may also use your personal information in order to contact you to provide you with information regarding Council functions and services. If you do not wish to receive such information please opt out using the unsubscribe link in the communication material sent to you.

More information

If you need assistance with using My Account, please contact us on 07 5667 5821 or

You can also view answers to frequently asked questions about this online service at My Account help.

Related information

Jump to key information


Top of page Top of page