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Report a problem – Pollution

If you’re having a problem with local pollution, we may be able to help. The information on this page will help you decide whether your problem can be reported and which organisation can help.

On this page you’ll find information about:

Dust pollution and land dust

Dust from construction, development and land can be a nuisance to neighbours and can affect people’s health.

We can investigate complaints about dust from development and dust nuisance from residential and commercial land. For more information, read our Dirt and dust from construction fact sheet.

If you have a problem with dust associated with a development, you can follow these steps:

  1. Talk to the person responsible for the dust to try and solve the problem. You could give them a copy of our Dirt and dust from construction fact sheet and talk about ways to reduce the dust. Give them a timeframe to solve the problem.
  2. If talking to the person responsible for the dust does not solve the problem, you can report the problem to us. You can:
    • report a dust problem online
    • contact us by phone to talk about the issue. If the dust is from a building site, call us on 07 5667 5978. For dust arising from a sub-division, call us on 07 5582 9034. For other issues related to dust pollution, call us on 07 5667 5988.

If you have a problem with land dust (not linked to development), you can:

  • report a land dust problem online
  • contact us by phone 07 5667 5988.

Air pollution (smoke, spray drift) and odour

Air pollution and odour can come from many sources. It might include:

General odour

For more information about general odour, download our Odour nuisance fact sheet.

If you have a problem with dust associated with a development, you can follow these steps:

  1. Talk to the person responsible for the dust to try and solve the problem. You could give them a copy of our Odour nuisance fact sheet and talk about ways to reduce the problem. Give them a timeframe to solve the problem.
  2. If talking to the person responsible for the odour does not solve the problem, you can report it to us and we will investigate. If we identify that the odour is a nuisance, we can direct the person to solve the problem. We will consider the amount of odour emitted, how long the odour has been a problem, and the opinions of other neighbours. Please call us on 07 5667 5978.

Odour relating to plumbing and drainage

Odours from plumbing and drainage can be a nuisance to neighbours and can affect people’s health.

If you experience a problem with odour from plumbing and drainage on private land, you can follow these steps:

  1. Talk to the person responsible for creating the plumbing and drainage odour. Give them a timeframe to solve it.
  2. If talking to the person responsible for the odour does not solve the problem, contact the Dispute resolution Centre.

Smoke from bonfires or burning off

Smoke and particles from fires can cause a nuisance to neighbours and interfere with their normal daily activities. Severe smoke can affect people’s health.

Queensland Fire and Emergency Services (QFES) supervises open-air fires and coordinates local firefighting. QFES must give permission before anyone in the City of Gold Coast lights an open-air fire that is greater than two square metres.

Council is responsible for regulating fire hazard and smoke nuisance. You cannot light a fire that causes a fire hazard or smoke nuisance, even if you have QFES approval for the fire.

For more information about open-air fires, please download our Open-air fires fact sheet.

If you want advice before lighting a fire on your property, please call us on 07 5667 5988.

If you are concerned about smoke pollution from a fire lit by your neighbour, please call us on 07 5667 5988. We may be able to investigate the problem.

Spray drift

Painting and other types of spraying can cause a nuisance to neighbours and can affect people’s health.

If you are concerned about odour from spray drift, you can follow these steps:

  1. Talk to the person responsible for the creating the spray drift. You could give them a copy of our Odour nuisance fact sheet and talk about ways to reduce the problem. Give them a timeframe to solve the problem.
  2. If talking to the person responsible for the spray drift does not solve the problem, you can report it to us and we will investigate. If we identify that the spray drift is a nuisance, we can direct the person to solve the problem. We will consider the amount of odour emitted, how long it has been a problem, and the opinions of other neighbours. Please call us on 07 5667 5988.

Light nuisance

Light can cause a nuisance to neighbours and interfere with their usual daily activities. Severe light nuisance can affect people’s health.

Excess light can come from many sources including security lights, spotlights and floodlights.

For more information about light nuisance, please download our fact sheet.

If you are concerned about light nuisance from residential and commercial properties, you can follow these steps:

  1. Talk to the person responsible for the light. They may not be aware that their lights are causing a nuisance. Ask whether the light can be reduced or switched off at certain times. You could give them a copy of our Light nuisance fact sheet. Give them a timeframe to solve the problem.
  2. If talking to the person responsible for the light does not solve the problem, you can report it to us and we will investigate. If we identify a light nuisance, we can direct the person to solve the problem. You can:
    • report a light nuisance online
    • contact us by phone on 07 5667 5988.

Report light nuisance

Water pollution

Water pollution can affect our rivers, estuaries and beaches, and damage our natural playgrounds. Severe water pollution could prevent people from enjoying the water for swimming, boating, fishing, surfing and wildlife-watching.

Everyone is responsible for preventing water pollution by keeping our waterways clean and making sure that only clean water enters our stormwater systems.

For more information about how we are working to reduce water pollution, please see our Waterways pollution page.

If you are concerned that someone in the city is polluting our waterways by dumping rubbish or releasing chemicals, please contact us.

If the water pollution is happening now and requires an urgent response, please call us on 07 5667 5988.

If you notice a problem with water pollution, please contact us and we will investigate. You can:

  • report a water pollution problem online
  • contact us by phone 07 5667 5988.

Report water pollution

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