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Report a problem – Development compliance

Development approvals

Most development work requires approval before the work can begin.

For information about common types of building and plumbing works and their approval requirements, please see our Building and plumbing page.

For information about a development approval for a specific property, please use our PD Online service. You can use PD Online to:

  • enquire about a property
  • track development applications
  • search maps
  • find City Plan information.

If you notice a problem refer to the sections below to find out what to do.

Change to ground level or earthworks

Any change the ground level and any earthworks on residential, commercial or industrial land must be approved by Council. For more information about these types of works, please visit our Change to ground level page.

If you believe that changes to the ground level or earthworks are being conducted illegally, please report the problem to us. You can either:

  • report illegal change to ground level/earthworks online
  • call us on 07 5667 5978.

Report illegal change to ground level/earthworks

Construction noise

We restrict the hours when construction work can be undertaken.

Noisy construction and building work can only be done between 6.30am and 6.30pm Monday to Saturday. No work is allowed on Sundays and public holidays.

For more information about those restrictions or to lodge a complaint, please see Report a problem - noise nuisance.

A permit is required for construction work outside of normal hours. For more information please see After-hours building and delivery work.

Dangerous building works and dilapidated structures

All buildings and structures must be maintained to prevent degradation, reduce the risk of collapse and provide adequate safety.

The building or structure owner is responsible for maintenance.

If you are concerned about general maintenance or minor issues, please talk to the owner of the building or structure.

Please report the problem to us if you believe a building or structure is:

  • dangerous and a risk to public safety
  • dilapidated (in a state of disrepair or ruin).

We will investigate the problem and may take action against the owner.

For more information about safety on building sites and safe removal of asbestos, visit the Workplace Health Safety Queensland website or call them on 1300 362 128.

Use the form below to report dangerous or dilapidated building works or structures.

To report dangerous building works or dilapidated structures, please either:

  • report dangerous building works or dilapidated structures online
  • call us on 07 5667 5978.

Report dangerous building works or dilapidated structures

Driveways and vehicle cross-overs

All driveways and vehicle cross-overs require approval before construction.

For more information about what approval is needed, please see Driveways and vehicular crossings.

If you believe that someone has constructed a non-compliant driveway or vehicle cross-over, please let us know. You can either:

  • report a non-compliant driveway or vehicular cross-over online
  • call us on 07 5667 5978.

Report a non-compliant driveway or vehicle cross-over

Erosion or sediment from building works

Building sites should be maintained to minimise erosion or sediment run off.

For more information about erosion and sediment control, please see Erosion and sediment control.

If you experience problems resulting from erosion or sediment from building works, please either:

  • report erosion or sediment from building works online
  • call us on 07 5667 5978.

Report erosion or sediment from building works

Illegal building works and structures

Many building works require approval before they can begin. However, not all works require approval. For more information, please see Building works that do not require approval.

If you believe that someone is conducting illegal building works or has built an illegal structure, please report the problem to us. You can either:

  • report illegal building works and structures online
  • call us on 07 5667 5978.

Report illegal building works and structures

Illegal use of premises

There are some restrictions which apply to certain uses of premises. To determine if approvals are required for a particular use of a property, visit our Do I need development approval? page.

To report illegal use of premises, you can either:

  • report illegal use of premises online
  • call us on 07 5667 5978.

Report illegal use of premises

Party houses

Party houses are residential premises that are used as a commercial venue for accommodation or are regularly used by guests for parties. Party houses are controlled by law and party houses require approval.

For more information about party houses, please refer to our City Plan and Temporary Local Planning Instruments.

If you believe that someone is operating an illegal party house, please report it to us. You can either:

  • report an illegal party house online
  • call us on 07 5667 5978.

Report an illegal party house

Pool fencing

All pools must be fenced with barriers that meet the Queensland Government’s pool safety laws. Property owners are responsible for ensuring their pool fence complies with the law.

For more information about pool fences, visit the Queensland government's Pool safety page.

If you see a non-compliant swimming pool fence, please report it to us. You can either:

  • report a non-compliant swimming pool fence online
  • call us on 07 5667 5978.

Report a non-compliant pool fence

Plumbing and drainage works

Many plumbing and drainage works require approval before they can begin. However, not all works require approval.

For more information about the works that require approval (called notifiable works), please visit the Queensland Building and Construction Commission (QBCC) website.

If you are concerned that someone is conducting plumbing and drainage works without the required approval, please report the problem to us. You can either:

  • report issues with plumbing and drainage works online
  • call us on 07 5667 5978.

Report issues with plumbing and drainage works

Stormwater drains – private property

Stormwater drains need to be clear to allow rainwater to flow to our waterways.

If you are affected by stormwater run-off from a neighbouring private property, please follow these steps:

  1. Talk to the person responsible and try to achieve a solution. Give them time to do something about it.
  2. If talking to the person responsible doesn’t solve the problem, contact the Dispute Resolution Centre to see whether mediation can solve the problem.
  3. If you’re unable to reach a solution, you can report the problem to us. You can either:

Report stormwater run-off

Related information

Jump to key information
  • What happens when a planning or building complaint is received?

    1. Compliance officers research all files associated with the premises in question.
    2. Compliance officers carry out an investigation/inspection of the premises. If the investigation/inspection reveals a breach of the relevant legislation, a notice and/or fine may be issued or where appropriate, legal action may be instigated.

    Please note: Making a complaint may result in you being summoned to appear in court as a witness, if the City needs to instigate legal action to resolve the issue.

  • Will I be updated on the progress of my request?

    If a complaint investigation finds no breach, we may advise you that based on information held by the City, no further action is required. We will not issue updates during the investigation, however you may request an update on your complaint at any time. Please allow at least 30 business days from your original request to enable a reasonable amount of time to investigate the matter.

    On receipt of a written request, the City may provide the following types of information:

    • the actions we have taken to investigate a complaint matter (for example, City officers have visited the property)
    • any enforcement action which has been or is being taken (for example, a fine, notice or other correspondence has been issued, resolution of the matter is now subject to legal proceedings)
    • the outcome of the investigation.

    Please note: Please ensure that you include your name, address and the customer request number that you received in reply to your original request.

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