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Smart water meter solutions project

Access to near real-time water use data will soon be a reality for some non-residential Gold Coast water customers.

The City of Gold Coast is in the initial phase of proactively converting over 5000 existing water meters to smart water meters. A smart water meter device will be attached to existing water meters, which enables the collection, transmission and analysis of water use data through secure operational and customer digital portals.

Smart Water Solutions infographic

The smart water meter devices will enable the City to assist customers take a smarter approach to sustainable water management. Further benefits to customers include:

  • more control over water use
  • better understanding of your water bill
  • proactive leak identification, reducing water loss as well as the associated costs.

The City will be prioritising the deployment of smart water meter devices to non-residential customers in this stage of the project.

Schools Water Conservation Program

Smart water meter technology is already helping schools across the city as part of the Schools Water Conservation Program. The program has helped schools to quickly identify leaks - saving water and saving schools money. It has also helped them keep track of usage patterns, develop more sustainable irrigation schedules and improve their overall water literacy.

Related information

Jump to key information
  • What is a smart water meter device?

    Smart water meter devices, sometimes called ‘data loggers’, are devices that digitally record and transmit the volume of water supplied through a water meter in near real time.

  • How does the device work?

    A smart water meter device is installed to your existing water meter as an attachment and generates near real-time water meter readings. These readings are transmitted to a secure digital portal where customers can self-monitor and better manage the water use at their premises.

  • Why is the City deploying this technology?

    Smart water meter devices allow the City and our customers to take a smarter approach to sustainable water management. The availability of near real-time data improves the ability of the City and our customers to use and manage water more efficiently.

  • Who will be getting smart water meter devices?

    The City is prioritising the installation of smart water meter devices for non-residential customers in the first stages of the project. This decision is based on the water saving potential of these customers.

  • How do I know if a smart water meter device has been installed?

    The City will provide notice to property owners via mail prior to the installation. Following the installation property owners will then receive an information pack in the mail, which will outline further details including how to access and interpret your data on the secure digital customer portal.

  • What are the benefits of having a smart water meter device installed at my property?

    Smart water meter devices are being utilised across Australia and internationally with significant customer benefits, including:

    • better visibility and control over water use
    • better understanding of your water bill and potential to avoid high bill shock
    • proactive leak identification and management, which can enable very significant water and cost savings for customers
    • better accuracy in water usage data.
  • If the City has selected my property for installation of a smart water meter device can I decline or refuse?

    No, the new technology is being carried out by the City as a compulsory upgrade to our large water metering fleet.

  • What if I already have a smart water meter device?

    Customers are asked to notify the City if they have already installed a smart water meter device on their premises. The City will not be replacing the customer’s existing smart water meter devices at this stage in the project, but will do so in a future stage of the project.

  • Is there any cost associated?

    There are no charges to customers associated with the initial installation or ongoing maintenance of the smart water meter device.

  • Can I trust the accuracy of the digital reading?

    Initially, the City will continue its current practice of manually reading water meters so the water consumption data transmitted by the smart water meters can be verified. If there are any queries with the transmitted data, the consumption can be checked against the manual readings.

  • What do I do if my smart water meter device is damaged or vandalised?

    If your smart water meter device is damaged or vandalised please contact the City at smartwatermeter@goldcoast.qld.gov.au to arrange a repair or replacement.

  • Will having a smart water meter device change how we bill customers for water use?

    No, customers will still be billed quarterly and water meters will be read manually on a quarterly basis for the foreseeable future.

  • Will my data be shared with organisations outside of the City of Gold Coast?

    The data generated by the smart water meter technology will be made available to customers by a company contracted to the City of Gold Coast to provide you with secure access to the data. The data will not be shared with any other organisations unless the City of Gold Cost is required to do so by law.

  • Where can I learn more about smart water meter devices and the City’s Smart Metering Solutions Project?

    The City of Gold Coast will provide project updates to all customers before and after the installation process. Customers can also receive ongoing reports, updates and alerts about their water usage data generated from the secure digital customer portal. If you have further queries regarding this project please contact us at smartwatermeter@goldcoast.qld.gov.au.

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