Web Transformation Project

  • Project typeWeb Transformation
  • Project schedule2020 - 2021
  • Contractor nameCity of Gold Coast
Student using a laptop in a library

Our new and improved website

Our new website is easier for you to use, with a simpler layout and fresh new look.

We'll continue to streamline our online services to further improve your experience with us.

We know your online needs have changed and have listened to your feedback. Thank you for your patience over the last few months while we've progressively updated sections of the website.

Provide feedback on the new site

We're keen to get your feedback on the new website. Use our online form to tell us what you think, so we can understand what's important to you for future updates.

Can't find what you're looking for? Try our new search engine with your query or contact us.

Why change?

The City of Gold Coast endorsed the Customer Experience Strategy in October 2019, with the vision of making life easier for our residents, businesses and visitors.

We've introduced a new platform to deliver:

  • a new fresh, modern design
  • simplified content
  • easy search tools
  • personalised information
  • easy to find popular services
  • consistent experience.

2021 Timeline




Rates and Water

My Account

Report a problem

Parking fines

Dog registration



Planning & building


My Neighbourhood

Waste collection

Mayor & Councillor profiles

Park Finder

Waste & recycling centres

Community centres

Major sporting venues

Aquatic centres

Projects & works


Events Calendar


Active & Healthy program

My City

Waste & recycling

Water & sewerage

Council & region

Remaining Services


Things to do


Doing business

Home page


Azure web apps

Decommission current website